Can we add variables in the case and case task table?

[_rd]

Hi Everyone,

We have a requirement to add the variables section in sn_customerservice_task table? 

Is it possible to add the variables in the sn_customerservice_case and sn_customerservice_task tables same as like the variables in the sc_req_item table?

If yes, can it be possible through OOTB configuration or requires any customizations?

[Ankur Bawiskar · Accepted solution]

@_rd 

is your case or task getting created via a record producer and that record producer has variables?

If yes then you can add the variable editor on form layout

Determining whether the Variable Editor is added to a form 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[_rd]

Hi @Ankur Bawiskar 

Thanks for your quick response. It helped me add variables to the case form.

Regards,

Deepak K