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Add New button from reference field in Agent Workspace?

Hi, in the standard platform interface, when you click on a reference field, you get the New button so if you don't find the record you can create one on the spot.   However, in Agent Workspace the New button does not appear. Is it possible to add it...

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Auto populate the List data type field values

Hi, I have a requirement as specified belowWe have two list data type fields that are available in one table(ex:field1 label name :fruits, field2 label name: Juice )Depending upon first list data type values selection, the second list data type field...

worskpace ui action

Hello , i wrote this script in worskpace client script in a ui action but in the window i can't display the label "Do you want to continue?" what's the problem? function onClick(g_form) {var poursuivreText = 'Voulez-vous poursuivre?';    var fields =...

Resolved! CSM - Simulator Task 11

I am stuck on this simulator task below. I've completed all except for #3. Can anyone point me in the right direction? Do I do this under the branding editor or under "service portals"? How do I update the existing menu item for Knowledge?   ABC Corp...

Jaleah by Mega Contributor
  • 2560 Views
  • 4 replies
  • 15 helpfuls

I want to deleate my watchlist

Hi guys. When you create a new case, it automatically enters your watchlist.How can I stop it from being added automatically? I haven't changed the business rules.  Thank you. watchlist → ウォッチリスト before after  business rules

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shibasou by Kilo Sage
  • 275 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to minimize by default the Ribbon in Agent Workspace?

Hello everyone!   I'm hoping that this is a simple question.... I'm wanting to know how to (by default) minimize the ribbon on our case form in Agent Workspace.  I've added a pic showing the ribbon highlighted in the RED rectangle that is in question...

How to Display error message on Request Item

Hi Team, How to display an error message on the Request Item table, when a user closes the request item without completing the catalog task (Sc task). I have tired the before update business rule with below code: var gr = new GlideRecord("sc_task");g...

maheshch18 by Tera Contributor
  • 595 Views
  • 7 replies
  • 0 helpfuls