Hi All, How to add Response Templates button/Link in workspace level for creating new template ?
Hi All, How to add Response Templates button/Link in workspace level for creating new template ?
Forum Posts
Case should not be closed if any of the RITM is open.
Hi All, I have a requirement when RITM is opened then no one can close or resolve the Case and when RITM is Closed then Case should Closed. Please help in this. Thanks,Samiksha
Resolved! How do we add email templates when drafting an email?
How do we add email templates when drafting an email?
Can Workforce optimization be implemented on Custom workspace?
Can Workforce Optimization be implemented on custom applications workspace?
Resolved! Help to activate Customer Service Virtual Agent
Please help. I am unable to activate the Customer Service Virtual Agent Conversations in my developer Instance.
ServiceNow bi-directional integration
Hello,I'm wondering if it's feasible to establish a bi-directional integration between SharePoint and the SharePoint Online Spoke. I can create a custom action as well, given that the connection is already established with both SharePoint Online and ...
How to import all certificates in ServiceNow thorough excel sheet.
How to import all certificates in ServiceNow thorough excel sheet.
How to clear Playbook registrations?
In a Configurable Workspace I have added a Playbook Experience.My issue is that I want to clear these registrations, as the playbook has changed. Therefore in older records I still see the old playbooks and only in records that for the first time, ac...
The way to show views(pages) for mobile version when accessing to instance by mobile browser.
HI there!Does anyone knows a way to set the mobile version view to users when accessing an instance from a browser on a mobile device? I'd like to change the layout of the displayed page depending on whether it's accessed from a mobile browser or fro...
Resolved! How is sn_customerservice.self_contributor gating access to sys_user reference fields in CSM
Hi, We just installed CSM and noticed that fields that are references to sys_user are not visible to users with "sn_esm_agent"/"sn_customerservice_agent" role but not the "sn_customerservice.self_contributor" role. We know that they are gated behind ...
Approval Request Push Notification field not map
When we Open the any push Notification then Fields eg . Short description , Escalation , Description , item are not map only created field is map . You can see the screen shot attached below . what we can do to map all the fields in the Details sect...
Populate child Fields from Parent field record refrence
I have created a Client script for this but it does not seem to work as expected,please see below. Please assist with fixing the script function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ...
How can you use the non-roled redirect with CSM is your non agents need self_contributor
We have an established ITSM install where we have 2 basic classes of users: fulfillers and requestors. All these users are in the user table. We use property glide.entry.loggedin.page_ess (How to: Specify a login landing page see the note for non-rol...
Presences in case - Agent workspace
Is there a way to see if someone else is viewing the same case as you in Agent Workspace?
Adding new Language :
Adding new Language :We added language plugins for two languages (Japanese and Chinese). Those plugins installed translations for all labels in the sytem, and also added language mechanism for those articles to knowledge articles. We need to add add...
| User | Count |
|---|---|
| 22 | |
| 14 | |
| 13 | |
| 12 | |
| 5 |
