Can you have a survey with two trigger conditions?

[rhiannon]

I have setup a Survey for all Incidents once resolved which works successfully. We also deal with Requested Items so want to send the same survey out when these are completed. I have tried setting up a second trigger condition for requested items the same as Incidents but it doesn't appear to create a survey. Am i able to have two different trigger conditions for one survey or do i need to create a duplicate of the survey for the requested items?

Any help you could give would be very much appreciated

Thanks

Rhiannon

[alan_lowrance]

I've had problems with survey triggers not being as granular as I would like so I have it create a survey for every ticket and then clean them up after 2 weeks of not being completed or whatever time limit.   And an onInsert business rule on the Survey Instances table that will only send a separate survey invite email to the survey assigned person some of the time based on what ever condition you would like (ours is 10% of the time if the user is not a VIP, 25% if they are a VIP).   We also include the survey link in each closure email, but send a secondary email 10-25% of the time... or can also call a function to check if they have completed a survey in the past X weeks or whatever.

[rhiannon]

Thanks Alan, We've got the survey responses for Incidents sorted out already. It cancels them if they are not completed within 30 days and everyone who has logged a ticket receives the survey when the incident is resolved.

I have setup another trigger condition to send the same survey when requested items are closed but the problem i am having is that it is not generating a survey for that person to take once the requested item is closed.

So can you have two different trigger conditions using two different tables linked to one survey?

[alan_lowrance]

Even with no other conditions?   Just create 100% of the time for incidents and sc_req_items and it's not?

[rhiannon]

This is the trigger condition for incidents and it creates a survey with no problems once an incident is resolved.

This is the trigger condition for requested items that i've created which doesn't generate a survey so doesn't work. I can't see why though? I have also tried it with the condition as state is closed complete etc. This doesn't work and generate a survey either