Need to delete this post from community
I posted something in the community but I need to delete it because it contains sensitive data. How can I delete it permanently? Thank you
Forum Posts
Now Assist Skill kitを用いた要約機能について（Summary function using Now Assist Skill kit）
下記の手順でNow Assist Skill kitを用いた要約機能を作成しようとしています。①ワークスペースのページにテキストを表示する。②ワークスペースの画面初期表示時にスクリプトで作成した文字列を①のテキストに表示する。③AI（Now Assist Skill kit）を②の初期スクリプトで呼び出す。④AI（Now Assist Skill kit）で要約する。 上記③、④のやり方を知っている方、ご教示ください。 ---I am trying to create a summary fun...
Reporting on Projects and Cases from a Customer Account
Hi all,We have both CSM and SPM in our instance. On the Customer Account form, we’ve added a related list for Projects so that Delivery can see all activities for a customer in one place (cases and projects).On the Project form, we have a field u_cus...
Resolved! reCAPTCHA integration on ServiceNow on Portal Forms - User bypasses captcha
The requirement:My organization has a public Service Portal in which both users and external can submit form. If the user is not logged in and submits the form, they want to Implement reCAPTCHA on these public portal forms.On my PDI I have successful...
How to group UI Actions into sections in SOW/CWS
Hello All,I am working on Service Operations Workspace and configurable workspace for the Incident table. Currently, all my UI Actions (Resolve, Resolve – Pending Release) appear in one flat list.Requirement:I need them grouped into sections like:Res...
Resolved! Help with GlideScript logic for displaying Service Offers based on Warranty and Uplift TAT values
Hi everyone,I'm new to ServiceNow developement and working on a requirement where I need to display service offers on the front end based on values from the u_offer_id table. Specifically, I want to conditionally show warranty and additional service...
Can't see the users when check in walkup portal
When doing walkup check in from walkup portal. The list seems there but when I search for users its showing there are no users even though they are present in user table.Not sure why this is happening. Can anyone help me with this!!!The name appears ...
Resolved! Attach KB article in agent workspace from agent assist is disables
Hi everyone, from the backend the agent can attach kb articles from releated search results, but the same agent can't attach it from the agent worksapce agent assist function: Its keep loading and nothing happens, but I guess he has all roles. Whe...
Subflow Create Record Sys ID
I have a subflow that creates a record using "Create Record" action. Unfortunately this subflow does not have any output variables. I am trying to get the sys_id of the record created by this flow so I can use it in a reference field down the track. ...
How can I use LLM in Virtual Agent to show relevant Knowledge Articles?
Hi All,I’m trying to create a Virtual Agent topic where the user enters a query, and the system uses LLM capabilities to find and show relevant Knowledge Base articles.LLM is already available in the instance.What is the correct approach to achieve t...
CSM correct career Path
Hello there. . . Team can someone help me by guiding me or telling me what is the learning path on the platform to become a Customer Success Manager? What courses should one take, is there any order and what are the ones that are certified or micro...
Disable toggle for some service channels available in the presence state.
We have three service channels configured in the Available presence state, and I would like Call and Chat to be automatically selected when agents set their status to Available in Workspace.
Service Portal/Playbook: date shows yyyy-MM-dd format but dd-MM-yyyy is required
Morning, on the Service Portal (playbook form) the date field displays as yyyy-MM-dd even though in the Core UI, dates show correctly as dd-MM-yyyy. The system property date format is set up as dd-MM-yyyy. What is the supported way to make the portal...
Duplicate email addresses for contacts and consumers
Hi, I would like to hear your thoughts and experiences on how you deal with duplicate email addresses for contacts and consumers.A little background, we are implementing CSM and we offer B2B and B2C services.We experience that often times private ind...
Resolved! Filtro
I need to create a filter that takes the logged-in user in the variable set (it will always be a manager) and only displays users who have the logged-in user as their manager in the employee name field. The employee name field is a reference type for...
