I am experiencing this "Can't display this list. Method invocation failure for: Can't display this list. com.glide.ui.graphql.listLayout.ListLayout::getLayoutQuery" issue using CSM/FSM Configurable Workspace. This issue only happens occasionally and ...
Hi Folks,After completing an order in CSM workspace, line items are not visible.but the same line items are visible in platform/form view.its showing can't display the list. regards,Rudhi
Hi All,1.How can we clone ServiceNow instances from different organizations ?2. How can we migrate Open tickets from one ServiceNow instance to another ServiceNow Instance ?Tickets might have KB articles, attachment , email and child tickets as well....
Hey all,Looking for some collective wisdom from other CSM/ITSM admins and support leaders. We've been seeing a recurring pattern that I'd love to hear how others are solving:The problemCustomers are increasingly reporting that Support hasn't responde...
When on an interaction, an agent uses the Transfer to agent function but the list of available agents shows all online agents from all groups. They want it to only show online agents in the group that the interaction is assigned to. Is this possible?
Hello,Is there any OOTB way to give a Customers (Contacts) a possibility to manage their access/roles/groups?Regards,Patryk Oshibuchi
Hello,I am looking for a OOTB solution:I have a some list of catalogue items available on CSM portal. When the request is submitted the BR "Create case for request" will be triggered - but the destination table is always [sn_customerservice_case] (th...
Hello, I was trying to trigger a survey using flow designer , but the survey is being sent without questionsdoes anybody know why ? thank you for your help
Is the on demand course for Customer Service Management (CSM) Essentials (Zurich) , purely based on the ebook and there are no learning videos or materials like for Xanadu ?
Hi Experts,We have a mixed authentication setup in ServiceNow where internal users authenticate using Azure AD SSO with auto‑redirect enabled, while external users are CSM Contact Users authenticate using ServiceNow local login.Our requirement is to...
I just cloned customer registration widget and added to the page.. no changes did... but css layout got distrubed.. why so? there are no page instance level css.First Block - Customer Registration (Original Widget)Second Block - Cloned Customer Regis...
Hello CSM Implementers and Architects, We’re kicking off something exciting—putting together a set of reference architectures for Customer Service Management! To get started, we’re sharing our first artifact: the Customer Data Model diagram for ...
Hi All, Can someone guide me , How to grant a particular user access to a published knowledge base article for a specific country.
Hello guys, recently I've received a demand which is to create a Virtual Agent. The client has asked me to add hyperlinks in the many returned records from table response. But I didn't find any way of adding those hyperlinks. They don't want HTML Res...
Hi Community, Been trying to enable/ explore install base hierarchy on CSM/FSM workspace - installed all possible plugins/ app still can not see/ visualize the hierarchy tab. any directions/ insights appreciated! TIA.ref: https://www.servicenow.com/d...
