Hi all, We created a specific case typea some notifications is dedicated to this case type.One of these notification is used to send a notification when additional comments is added.we unchecked "send to the event creator" to avoid that the consumer ...
{ "error": { "sourceErrorResourceName": "getActualDuration", "sourceErrorMessage": "Error: Cannot read property \"ragResponse\" from undefined,Detail: Cannot read property \"ragResponse\" from undefined", "sourceErrorResourceId": "337f2a741b65ae10b3a...
Hello Community,I am working with Case Management (CSM) and have several custom Case Types (child tables, e.g., sn_customerservice_case_mytask).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_custom...
Hi All, I have an agent role where the requirement is to restrict this role to stop navigating to Customer Service Portal through URL. In the app navigator the module is not available. The ask is this agent can only access workspace but not portal. I...
Hello everyone, everything good ?Has anyone ever experienced this ? I'm trying to test Document Intelligence on a DEMO instance, but whenever I try to process a file it results in failed and gives the error message "Failed to process this task" I cre...
How do I add a new field to the form using the flow designer depending on the response to the previous task?Example:Is Agreed Salary valid? = NoCreate new field: New Proposed Salary
In the alm_asset table I am wanting to properly, programmatically, assign the value of the substate when the state changes using a widget.How can I do this? To change the state to "In Stock" the glide record install_status gets assigned to 6. I belie...
Hi Team, Please provide me virtual agent chat setup steps.ITSM Module and version Yokohama.
I created a table that extends from the Accounts table.I was unable to register the data from the extended table as an account in Contacts. What do you think could be the cause? Thank you in advance.
Hi All,I’ve been exploring the use of UI Builder to create interactive filters for reports from a portal perspective. Specifically, I came across the option to use Client State Parameters to link filters to reports. While I understand the concept at ...
In the CSM/FSM Workspace I am trying to update the Comments “verbiage” in the Compose section. So far I have figured out how to update the “Everyone can see this comment” part by following this post I found in the community Modify the compose section...
Hello, I have a problem with Activity stream and the field changes that should be shown there. We have a custom table for specific cases - audit enabled. However the agent user can see the activity stream on the case in backed including the field ch...
Hi,Does anyone else have an issue with checklist items not wrapping and cutting off? I know this is OOB, but is there a workaround to get the entire checklist item to show and not cut-off? Thank you!Best,Saul
We have several surveys going around our company for different things , (change requests, new hires, incidents) what is the best way to lock down the survey to only have certain people view the results. Do i need to remove survey_reader role from ev...
Hi, Hi Everyone,We have a requirement where an external user (not present in the ServiceNow user table) sends an email to ServiceNow, and a case record is created successfully.However, when the same external user replies to that email with updated in...
