Can you have a survey with two trigger conditions?

[rhiannon]

I have setup a Survey for all Incidents once resolved which works successfully. We also deal with Requested Items so want to send the same survey out when these are completed. I have tried setting up a second trigger condition for requested items the same as Incidents but it doesn't appear to create a survey. Am i able to have two different trigger conditions for one survey or do i need to create a duplicate of the survey for the requested items?

Any help you could give would be very much appreciated

Thanks

Rhiannon

[alan_lowrance]

I don't see anything that should stop it, as long as the Survey and the Triggers are both Active=True themselves.   The Survey doesn't have a table reference or anything that would limit it to only be able to run on one, and the repeat intervals aren't set to stop someone from receiving another survey... that's weird.

[rhiannon]

So it's not me going mad and missing something then. The survey and triggers are both set to Active = true and the survey doesn't reference a table. It's only the trigger conditions that do. The customers get a survey everytime an incident is resolved fine.

[Nitin_NOW]

Hello Rhiannon

I have set up the trigger condition for RITM with User field (request.requested for)and others. My customer came in and asked they want to send the survey to a reference variable(sys_user) manager which is on the form.

For example Reference variable has 'Mike Jason' in it. Once the RITM is closed, survey email should fire to Mike's manager but not to the requested for.

I'm not able to select the variable I need, under sc_req_item table. Is there any way we can achieve this ?

Thanks!

[Jogen]

Hi Rhiannon,

Yes. Please add OR condition so that when any of the condition is met then the Survey will be triggered.

Please let me know if you meant the other way.

Regards,

Jogen

[rhiannon]

I am using two different databases though (Incident and Requested Item) so how do i do that on   one trigger condition? That's why i had setup two trigger conditions as the screenshots above