We are creating the cases through "Proactive monitoring" And there are multiple alerts attached to the single case, Every time when the alert gets cleared the case is getting resolved it is triggering email notification to customer and when the alert gets reopen the case state changes to open and it is triggering the email notification to customer the customers are being spammed with these notifications is there any way to reduce email notification to the customer. For resolved and re-open cases through Alerts. Any suggestions.
