Hi Everyone, I am trying to write an OnChange client script that will update the Short Description on a New Case Record with values derived from the form. So far I have the following: function onChange(control, oldValue, newValue, isLoading, isTempla...
Hi! First post for me. I'm trying to create a filter for tickets in the customer service portal but I get an error message. What I want: What I get:However when I got to ACL to give permissions I can't find sn_customerservice_case.opened_by.Anyone ab...
Hi Friends, We are into CSM Application where external users with role "snc_external" and we are using SP default service portal. There are out of the box widgets where users can view all their cases when they will click on view all. But, When ex...
Hi, I'm configuring CSM agent workspace with UI builder. For example I have added component which has list from all open cases. When I click case number link, nothing happens. I assume it should lead to this specific case (open this specific case). S...
Hi, I'm trying to create a report that shows categories on the case table on the x-axis and the average days it takes to solve the cases in each type on y-axis as a bar chart. This is a custom table inheriting from the customer service case table. Cr...
Hi all, Kindly share your thoughts, Inputs , ideas, and some solutions Can we implement Procurement Service Management in CSM, Is it Possible ? If Possible : Please advise the possible ways , 1.How can we implement in CSM, 2.what are the relationshi...
Hello All, I'm trying to setup a report in our servicenow system for AWA time out cases. Screenshot attached. What i want to do is to see the time out for only P1 incidents. How can i achieve that. I'm unable to find a filter to select the priority....
I want to display the request associated with the case on the CSM portal.I can display the request from the case form of the CSM portal by using the related record widget, but I want to change the displayed item, so please tell me how. I was able to ...
Hi!I add a new button in Workspace called "Add article". I have to translate it into Polish. Tried to do this via Translated Name / Field and Translated Text. The second option translates the button name, but only in the table. In Workspace view, the...
Hi All,When we are in a Case record in Agent Workspace, we have requirement to restrict knowledge articles from certain knowledge bases. Say we have one Knowledge Base for external user so whenever an external user search for an article in related se...
I need to mark all emails in my test instance to send-ignored. Is there a way I can do it via bulk update? I have about 58000 emails as such.
All of the example tasks it mentions for UR are internal facing requests, HR, etc. Can Universal Request be used by external customers as part of Customer Management?
Please review the following image. Here how can I add the new tab? Please suggest. Thanks!
Hello, Users are unable to see data into task_time_worked table. I checked ACL and as per the ACL wm_basic as well as sn_customerservice_agent role assigned stil users are unable to see the data. There is one user who can see the data in this table a...
Hello, I wanted to check when a Case Task is spawned from a Case is it necessary to assign the case task to a group or user with the role Case task agent [sn_customerservice.case_task_agent]? This particular role provides access to case tasks and rel...