Virtual agent has hijacked all chat queue. We turned on the plug-in to play with it but we are not ready to implement it. Chats in our CSM chat queue automatically get answered by the virtual agent and the users have to select 'Contact Support' to ...
Getting error as FAILURE: Unable to run field values validation, g_form is not defined. A valid form must be open before validating values while running ATF.Can someone help me how to do this? Thanks in advance.
I have 5 fields with values on the form and I need a button on case form , when I click that button , an excel sheet with the fields name and values should be generated and get downloaded.Fields name should be bold.Fields value should be normal text.
Please can anyone help on how I can remove knowledge base option from search when test is typed in search on csm portal?
Hi team, We have multiple customers (like A, B, c, etc..). The maintenance change request has been opened for customer A, In the portal needs to display the message with change request details (such as change number, and description), and that mess...
Hi all,for the users who logged in first time to the instance I need to show some message on portal. how we can achieve this. can anyone have idea?Thanks
Hello,I have a requirement where we are triggering a notification sent to 'abc' and 'xyz. These two emails are currently added directly in the notification itself. However, the new requirement is to configure the email sender list differently. Specif...
Hi, I have a requirement to add multiple checklist to a Record at a different states of an Incident. Currently, to add a new checklist to an Incident at In Progress state, I need to delete the Checklist I had added during the New state of the Incide...
A customer has a requirement to essentially have a register of external users, similar to Outlook Contacts. Meaning users who can't log on and don't need to log on. But they should belong to an Account/Company.So their idea was to use the csm_consume...
Hello everyone. I'm working with the new Territory Planning Console in a Vancouver PDI, and it's slick. However, there is one feature that is not clear on how it should work or what should be expected - Geographies configured with Matching Attributes...
Hello!Have anyone yet implemented Industry model/Service Organizations in CSM? I am trying to implement it but having hard time. Can't really find the link between the Locations and much more. Any help is welcome.Thanks in advance!
Can anyone explain how can we integrate CSM and FSM together so they can both work together ?
I am trying to create a metric definition in CSM for cases that have ever been assigned to a specific assignment group. I copied this from a Incident Touched by Assignment Group script I found and set it up within the Customer Service application and...
Is domain separation in CSM meant to separate data on an account-by-account basis?It doesn't seem to make much sense though.Isn't it possible to use it to separate the service provider departments into domains?
Hi guys. When searching in CSM, similar words are searched.Is there a way to associate certain words so that when one word is searched, the other word does not appear in the search results? Thank you.
