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Resolved! Document Viewer in CSM/FSM Workspace

Hey all, I am having troubling in enabling document viewer for service agents to use in the CSM/FSM workspace on opened record. They are unable to view it. I have installed the Document Viewer.I have tried adding the use document viewer attribute to ...

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davitvoski by Tera Expert
  • 1141 Views
  • 3 replies
  • 1 helpfuls

Resolved! Missing 'Type your message here' in activity stream

Hi all, in customer service we have lost the 'type your message here' widget in the activity stream. It still exists for folks on the incident side, but 'cases' do not have it. Is there a place to start looking to restore that functionality so end us...

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pickles by Tera Contributor
  • 845 Views
  • 2 replies
  • 0 helpfuls

Walk-up Experience - sn_walkup.walkup_login issues

My team has inherited support of a project surrounding the Walk-up Experience product that was initially set up by a contracted team almost two years ago. Thankfully the product is, for the most part, fully built and ready for use, but the agency it ...

Lela Miller by Tera Contributor
  • 3293 Views
  • 10 replies
  • 1 helpfuls

Resolved! g_form.getValue is not working

Hello, I have written this client script on catalog variable set.function onChange(control, oldValue, newValue, isLoading) {  var at = g_form.getValue('type');console.log('test12 ' + at);if(at == 'Modify Existing'){g_form.showFieldMsg('type' , 'Your ...

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Resolved! Update Data Source

How do I update an existing Data Source There seems to be no option.Here is the screenshot that I am trying to edit.  

riagarwal by Tera Expert
  • 2053 Views
  • 5 replies
  • 1 helpfuls

Exclude a table from Import Set Cleaner

Hi Team, I want to exclude a table from Import Set cleaner Scheduled Job. I have taken a copy of the OOB Script Include "ImportSetCleanerCustom" and added "table_name!=MY_TABLE_NAME" query to  '_queryIsets' function. But somehow it is not working. Ca...

Resolved! How do you change the display value of a reference field?

On the sys_user_group table we recently created a custom field called 'Display Name'. To make the group names more understandable to the users.On the case form we currently have a reference field called 'assignment group', which references the sys_us...

Daniel R2 by Kilo Sage
  • 9263 Views
  • 5 replies
  • 6 helpfuls