CASE Sub State to In Progress

Krishna142
Tera Contributor

‎10-18-2023 04:17 AM

Hello team,

 

If the State was AWAITING INFO and then the State changes to OPEN because customer replied, sub state should be CUSTOMER REPLIED .

 

Thanks,

Krishna.

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Jaspal Singh
Mega Patron
Mega Patron

‎10-18-2023 04:47 AM

Hi Krishna,

So, did you start something and stuck somewhere?

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