Case suggested knowledge article

[lamarchel]

Hi!

In my CSM portal, in the ticket view, I would like to show the title (short_description) of the article instead of the number, but I'm not able to access the corresponding record in "kb_knowledge". It always stay empty.

Here is my code sample :

	var kb = $sp.getField(gr, 'u_suggested_knowledge_article');
	
	var article_complet = new GlideRecord ('kb_knowledge');
	article_complet.addQuery ('sys_id', kb.value);
	article_complet.query();
	var titre = article_complet.short_description.getDisplayValue();

Could someone help me, please? I really don't know what is wrong.

Thanks!

[lamarchel · Accepted solution]

Finally, I found my own answer.  I replaced the methods "addQuery" and "query" with the method "get" and it works now.