Case Type Selection not working in Configurable Workspace

[MikeEdmonds13]

Hello, 

I have created 2 case types and CAN select them in the original Agent Workspace, in a SAN DIEGO instance. However there is no option to select any configured type in the Configurable Workspace. I have checked the "Format for workspace" check box on the UI Action and ensure there is only one of the Create Case UI actions active on Interaction [interaction]. I have set the property “sn_csm_case_types.case_type_single_field_select” has been both TRUE and FALSE with no impact.

Again - this is working in the original work space, but I cannot select them in the Configurable workspace.

TIA!!

Original Workspace

Configurable Workspace

UI Action

The condition on the UI Action returns a 1, to it evaluates as true

The array object in the flow looks as I expected it to as well using the same interaction record to test the UI Action

[Maik Skoddow]

Hi

I have checked your scenario in two different instances and each time I get the same result as you.

To my mind this a bug or any kind of undocumented configuration is still missing.

Maik

[Fred Isak]

Hey,

We've also experienced this and need this to be fixed. Anyone the wiser?

Fredrik

[Ihor Kochetkov]

Hey guys, any update on this? were you able to find workaround or solution for it? @MikeEdmonds13 

[DorianK]

It is a super sad day when you find an article like this with no solution yet.... Even @Maik Skoddow validated it not working.