change email address error

[wizrsd]

i wanted to update my email address from this (rohitsinghdafouti12@gmail.com) to the one i have used previously (rohitsdafouti@gmail.com) .
 But i am not able to do it . i am getting the error as i have shared the screenshot of error message . please check it.

[GlideFather]

Hi @wizrsd 

try to log out - clear cache - refresh the page - log in and retry again.

If the issue still persists, you can ask ServiceNow for assistance:

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

> on the right there is "Create case"

Good luck!

PS: perhaps it needs to add two emails and then merge it, but the support team in that Case will tell you better

[GlideFather]

@wizrsd do you have any progress?

[wizrsd]

nope. tried to do it in incognito mode but still facing the same issue in both change email and merge email cases.

[Dnyaneshwaree]

Have you recieved mail for SSO and you have accepted it?