Change request creation via inbound email action on PDI environment

[ShaniI]

I am working on a personal development instance on ServiceNow.

I have an inbound mail action that is getting triggered as expected. However, the javascript under action is supposed to create a change by insering on the change_request table. But if fails. Shows 'did not create or update change_request using current' in the email logs.

Additional details :

• I am on system admin role on the PDI .
• Tried with hardcoded values in the javascript to ruleout any script level issues. Even basic script like below doesn't create a change record:

function runAction(current, event, email, logger, classifier) {

    // Implement email action here

    current.type = 'normal';

    current.short_description = 'test';  

    current.insert();

}(current, event, email, logger, classifier);

[Brian Lancaster]

Couple questions:

• Does the system admin account have the email address associated to it that these emails are coming form?
  • If not is there an account associated with that email address? 
  • If there is another account associated to the email address does it have the ITIL role at minimum?