Change the timestamp from 1 day ago to datetime (yyyy/mm/dd 11:11:11) in the csm portal activity tab

[Samiksha2]

Hi All,

I am trying to change the timestamp from 1 day ago to datetime (yyyy/mm/dd 11:11:11) in the csm portal activity tab.
I changed in the CSM Standard Ticket Conversation widget but created on is showing for all the comments.

Please help in this.

Thanks,
Sam

[Community Alums]

Hi @Samiksha2 ,

This behaviour is by design in Service Portal and there is not plan to change it in current or near future releases As per KB :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685123

[Samiksha2]

Hi @Community Alums ,

I didn't find the field:value.
I inspect the portal widget. it is coming form here.

Thanks,
Sam