We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more
08-28-2024 01:36 AM - edited 08-28-2024 01:37 AM
We start a conversation when the customer sends us a message with the virtual agent and then the live agent follows. Now it happens that we receive empty message requests, how can we block these so that no conversation starts at all?
