Change VIP icon

[soraya_vally]

Hi ,

Please advise if anyone has ever change the VIP icon that comes up when highlighting a VIP user? I need to change this and I'm not sure if there are any other icon styles for VIP? Can you please send me some examples if you have done this before or know how to?

[Ujjawal Vishnoi · Accepted solution]

Hi Soraya

You need to perform following steps:

1. Upload a new icon that you want.

2. Go to field style for incident table for the field named caller_id and replace the style with below code:   (this will show the image in list view)

background-image: url('images/icons/<name of the newly uploaded icon>');

background-repeat: no-repeat;

background-position: 98% 5px;

padding-right: 30px;

3. Also change the name of the icon in Highlight VIP Caller client script for incident table.

Hope this helps

Regards

Ujjawal

[soraya_vally]

Thank you Ujjawal your steps are so helpful!

Do you have icons that i can use? A few examples would be great! I need something suitable to use and I'm having a hard time trying to find one.

[Vikram3]

Try this,

http://designsystem.servicenow.com/#!/style/icon-library

[Ujjawal Vishnoi]

Sorry I don't have one