I need the Agent Name to be masked in the case view of the portal so that Customers are not able to see the agent's name when they click on a case at any time including before/after case updates are made.
whenever i add journal input field it become just different from the worknotes on the incident form
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
KB1176069 - PRB1605807https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1176069 We're still experiencing this issue "In Agent workspace, letters are missing when typing continuously". Supposedly resolved with Tokyo Patch 2 Hotfi...
In this article, I will walk you through how the out-of-the-box (OOB) Icon Link widget can be enhanced to dynamically show icons only when specific user criteria are met. This customization gives administrators more control over visibility, improving...
Hi, We have a requirement as part of a CSM implementation to host invoices (pdf) for specific accounts. A registered contact should be able to access the invoices when they login using the CSM portal. A possible solution could be to use Document ...
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
We are looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at cher...
I have created a button "Raise Incident", the use case is it should only be visible when the task_category (choice field) is changed to "IT Service Management". I gave the condition in condition field inside UI Actions, it's not working.
Requester（customer_contact） attempts to navigate to the community from the CSM portal but is unable to do so. The URL becomes “csm?id=communities_terms_conditions”.The community has the page “communities_home” configured.How should it be configured t...
Client script var ga = new GlideAjax('sn_customerservice.getAnyBlockingTasks'); ga.addParam('sysparm_name', 'checkBlockingTasks'); ga.addParam('sysparm_caseId', g_form.getUniqueValue()); ga.getXMLAnswer(function(response) { if (res...
Hi,Can someone please help me with the license metric for the following products of SailPoint Technologies PART#DESCRIPTIONBase Platform SuiteIdentityIQ suiteIdentity Cubes for Licensed SoftwareInternalProvisioning Integration ModuleSun Identity Ma...
Hi All,I have an existing functionality in classic UI which displays a UI message in list view when there are restricted records that an itil user should not see.Problem:In classic UI, it is working fine. In workspace list view I am facing the below ...
Hi Team,I’m exploring the use of Playbooks in ServiceNow and would like to understand the real-world limitations and challenges faced while implementing them. I’d appreciate your inputs on the following:1. Licensing – Are there any specific licensing...
Hi Everyone, We recently upgraded to xanadu and is planning to move from using Record Default to CSM default record page. For Record Default we had related records tab in the contextual side bar which was a viewport that you can just enable from the ...
