I've created an Email Client Template to be used from within CSM, to include an autosignature. As it is now, the autosignature includes variables for the current case (task) from our Investor Relations table. For example:${assigned_to.first_name} ${a...
Like the head, I would like know the difference between Community VS Forum VS customer portal.Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?Thank you.
I'm facing a visibility issue with the "SLAs" related list in the CSM Configurable Workspace on our Test instance.Here's a summary of the behavior:Agent in CSM Workspace: Cannot see the "SLAs" related list on a case.Agent in Native UI: Can see the "S...
The community appears differently to users, as shown below.Only the user on the right can search for forums from the home page.What causes this difference?
Want to deaign some forms to take inputs from user, store those inputs in custom table. I'm trying to use playbook for this requirement. But facing some issues in the same. Have following doubts in the playbook 1. Can we do scripting in a playbook?2....
Hi All I would like to understand if we can blur/ do anything on particular context for sensitive data without using the data reduction plug?If yes, what resources can be used?Please let me know, thank you. Regards
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
I can submit a case from the CSM portal by pretending to be a user who has been granted the sn_customerservice.customer role, but then I cannot see the case that I submitted.I think the sn_customerservice.customer role can vote for cases as an outsid...
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
Hi Community,I’ve been working on building an end-to-end customer flow in ServiceNow. So far, I have implemented these steps:Raise a Lead – Captured customer interest (handled through CRM integration).Generate a Quote – Created quotes by integrating ...
I want to apply Reference Qualifier on assigned to field based on assignment group, In how many ways can i do so ?? please reply if anyone knows how to do it.
Hi everyone,I’m trying to add work notes under a tab on our Customer Account form. Here’s what I’ve done so far:Created a Journal Input field called u_work_notes.Placed it under a section named Notes.Added the Activity Formatter / Activity Filter to ...
I need the Agent Name to be masked in the case view of the portal so that Customers are not able to see the agent's name when they click on a case at any time including before/after case updates are made.
whenever i add journal input field it become just different from the worknotes on the incident form
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
