Resolved! Report on cases resolved on first assignment group
Hello Alli am trying to figure out how to create a report on the percentage of cases which have been resolved on the first assignment group. Does anyone know where to start?thanks
Forum Posts
Integration with One Identity
Customer is asking if Servicenow is integrating with One Identity ? Eg get user information from One Identity to populate case information.
Resolved! Populate Install base item from Sold Product field
Hi all, The requirement is to populate Install base item from my sold product on the case table. I have tried the below logic but somewhere it's going wrong and not working. Business Rule: When: afterInsert: trueOrder: 200 Script: (function executeRu...
Import single excel with multiple sheet
Hi,I have a use case where I need to import data from an Excel file into a custom TEST table in ServiceNow. The table has the following fields:typenamecategorysubcategorydescriptionMy Excel file contains three sheets:TEST_1TEST_2TEST_3Each sheet cont...
CSM - Contacts
Hi All, I have a CSM question. All contacts from CSM are automatically visible under the sys_user table, as contacts are an extension of the user table. However, in some cases, a contact record and a user record share the same email ID. As a result,...
How to open a modal component of list from an annotation link in CSM & FSM Configurable Workspace
Hi there, I'm currently investigating CSM & FSM Configurable Workspace as a potential replacement. Specifically, I need to replace the embedded lists in our existing forms with alternatives available in Workspace. One idea I have is to use an annotat...
I need to put a logo on my satisfaction survey
I need to put a logo on my satisfaction survey, like the one in the photo below, how do I do this?
Issue while submitting public Record Producer form – "Something went wrong, your request could not b
Hello Experts,I am trying to create a public Record Producer (external lead form) so that external users can submit lead details without logging in.Earlier, I faced an issue where the variables in my Record Producer form were showing as read-only for...
How to assign a task in Knowledgebase.
How do you assign a task in the knowledgebase? I see that someone assigned a task to me with feedback on a knowledge article and I see it in my assigned tasks.
Enabling the sys property "glide.apply.password_policy.on_login"
Enabling the sys property "glide.apply.password_policy.on_login" ..Will applicable users authenticate from external SSO? or it only applicable for users login in through Servicenow stored password.
How to change the record information in the sidebar
I would like to customize all the record information in the sidebar of the configurable workspace.For example, changing a customer's card to another table card, deleting, etc.If anyone knows any way to do this, please let me know.Best regards.
Publication Recipient Types
When creating a publication recipient list there are 4 options: Contacts, Internal Users, Consumers, and Accounts. I created a test recipient list of type Account and added a filter to include some specific named accounts. Then I tried to add that ac...
Procurement Case Priority Lookup not working
Requirement: Priority should be changed based on Urgency & Impact selection for Procurement Case Configuration Done: A data lookup matcher table created in scope 'Procurement Case Management'A data definition table created in scope 'Procurement Case...
Guest User Can Fill Catalog Item Variables but Unable to Submit Public Access Issue
Hi @Shashank_Jain ,Thanks for the clarification. I was able to make the variables editable for the Guest user by setting the Public permissions (create, read, write) — so now I can fill in the details on the form.However, I’m still facing an issue du...
Resolved! How to make Lead table publicly accessible for external users?
Hello Community,I have created a custom table called Lead in my ServiceNow developer instance.My requirement is:I want to share a single link with people outside ServiceNow.When they click the link, they should be able to access a form without enteri...
| User | Count |
|---|---|
| 22 | |
| 14 | |
| 13 | |
| 12 | |
| 5 |
