Change VIP icon

[soraya_vally]

Hi ,

Please advise if anyone has ever change the VIP icon that comes up when highlighting a VIP user? I need to change this and I'm not sure if there are any other icon styles for VIP? Can you please send me some examples if you have done this before or know how to?

[soraya_vally]

Ok, so ive uploaded the new icon i want to use, when i edit the script for Highlight VIP caller its not working, please tell me where im going wrong?

This is my source <img src="vip.png" width="29" height="15"/>, can you tell me where exactly i need to add it in this script?

function onChange(control, oldValue, newValue, isLoading) {

var callerLabel = $('label.incident.caller_id');

var callerField = $('sys_display.incident.caller_id');

if (!callerLabel || !callerField)

return;

if (!newValue) {

callerLabel.setStyle({backgroundImage: ""});

callerField.setStyle({color: ""});

return;

}

g_form.getReference('caller_id', vipCallerCallback);

}

function vipCallerCallback(caller) {

var callerLabel = $('label.incident.caller_id').down('label');

var callerField = $('sys_display.incident.caller_id');

if (!callerLabel || !callerField)

return;

//check for VIP status

if (caller.vip == 'true') {

g_form.setValue('urgency', '1');

var bgPosition = "95% 55%";

if (document.documentElement.getAttribute('data-doctype') == 'true')

bgPosition = "5% 45%";

callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });

callerField.setStyle({color: "red"});

} else {

callerLabel.setStyle({backgroundImage: ""});

callerField.setStyle({color: ""});

}

}

[abhishekguptaal]

Hello Soraya,

Use below script where i changed: backgroundImage: "url(vip.png)

function onChange(control, oldValue, newValue, isLoading) {

var callerLabel = $('label.incident.caller_id');

var callerField = $('sys_display.incident.caller_id');

if (!callerLabel || !callerField)

return;

if (!newValue) {

callerLabel.setStyle({backgroundImage: ""});

callerField.setStyle({color: ""});

return;

}

g_form.getReference('caller_id', vipCallerCallback);

}

function vipCallerCallback(caller) {

var callerLabel = $('label.incident.caller_id').down('label');

var callerField = $('sys_display.incident.caller_id');

if (!callerLabel || !callerField)

return;

//check for VIP status

if (caller.vip == 'true') {

g_form.setValue('urgency', '1');

var bgPosition = "95% 55%";

if (document.documentElement.getAttribute('data-doctype') == 'true')

bgPosition = "15% 45%";

callerLabel.setStyle({backgroundImage: "url(vip.png)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });

callerField.setStyle({color: "red"});

} else {

callerLabel.setStyle({backgroundImage: ""});

callerField.setStyle({color: ""});

}

}

[David Ellsworth]

If I upload a new image to: System UI > Images how is this patch images/icons going to properly point to it?

background-image: url('images/icons/<name of the newly uploaded icon>');

[blanca12]

Thanks it helped me.

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