CIS-CSM Exam

[Sal D]

Hello and good morning. I will be taking the CIS-CSM exam in the near future. Could anyone please provide details on how the exam is graded. Meaning, if you are asked to select multiple answers, do you need to get all correct to get credit for that question, or do you get partial credit for those choices you answered correctly? Thank you!

[Rafael Batistot]

Hi @Sal D 

For reference, see the instructions about the exam 

https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-customer-serv...

[Bhuvan]

@Sal D 

Exam will have 60 questions with multiple choice -> single answer and multiple choice -> multiple answers.

For multi-choice -> multiple answers question type, you need to get all choices correct to get the score for the question, partial credits are not provided.

All your queries related to ServiceNow Certification exams are answered in below link,

https://www.servicenow.com/services/training-and-certification/journey/#/lessons/VlL6wxYvEjMjCGwx-HE...

Below is an excerpt for reference,

What is a Cut Score ?

ServiceNow determines the score a candidate must earn to pass the exam. A cut score is determined for each our exams during the exam development process. The cut score is reevaluated with each release.

What is the cut score for ServiceNow exams?

The exam cut score is not shared publicly to eliminate assumptions that a higher score means expertise. This aligns with psychometric standards.

Can I see the questions and my answers for my exam?

The exam items or your responses are never shared once the exam is submitted. This protects both your investment in our program and our item bank.

Will I be given a score?

Your exam results will be stated as pass or fail. If your score is at or above the cut score you will pass the exam. No other information will be shared. If your score is below the cut score you did not meet the qualification and have failed the exam. You will be provided section percentages. The sections in which you scored lowest are the areas recommended for additional study.

How was my score calculated?

Scoring is electronic. The system calculates the total number of correct answers divided by the total number of items on the exam which is your score. Your score is compared to the cut score and then a pass or fail result is determined. You can not average the section percentages presented in a failed exam result to determine your score or exam results.

Can I get additional information on my exam results?

No other scoring information is shared with any certification candidates.

All the best for your exam !

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Nikhil Bajaj9]

Hi @Sal D ,

Official Exam blue print is the only trusted source and answers of all your queries:-

https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-customer-serv...

[Ankur Bawiskar]

@Sal D 

Everything is mentioned in the exam blueprint.

Did you get a chance to check?

If my response helped please mark it correct and close the thread so that it benefits future readers.