communication tasks on major incident workbench

[jean-pauldehaas]

Hello,

im trying to setup communication tasks for the major incident workbench, i have setup the plan and the tasks but when i open the workbench it says: no communication activity.

what am i missing ?

[Community Alums]

Hi @jean-pauldehaas ,

1 > On the MIM incident click on View Workbench.

2 > On View Workbench form do ctrl+shift+J and go to network tab.

3 > Refresh the MIM workbench page and check on network tab errors for stats to be displayed.

4 > Open the 500 internal error and go to Response Tab on the error link.

5 > In Response tab notice the error details traced, like the script include sys_id and the line number where the error occurs.

6 > Go to Script Include and place the script debugger on the mentioned error line, or above the line from where the  variable is coming.

7 > In the console script debugger window provide the variable and press enter.

8 > If the variable shows as undefined, then go to the table where the variable is expecting the value.

9 > Within that table, set the value expected for the variable, so that the communication task will be displayed.

[jean-pauldehaas]

Hi Sandeep,

i dont see any 500 inernal error.

[jean-pauldehaas]

i think i did the setup of the communication plan incorrect, it seems to be working now