How to Email Template Background image?
Hi Everyone,I am trying to add an Email Template background image Example: I need to change the background image in BodyAny advise on how to achieve this?
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Resolved! Script to create a new record from a business rule
Hello Alli am trying to create a business rule, onbefore, with conditionuser type is student. I thought under actions i could have selected something like ''create a new record'' but i can't, and from reading online it seems i can only do it via scri...
Dotwalking to Case table on reports omits some field entries
Hi, When providing a report on the incident table which includes dot walked fields to the case table (specifically, case.number and case.state), there's some weird behaviour where some report rows show the data for those fields and others don't. This...
Agent Assist Search Context Modification in CSM Workspace
I have requirement to modify the search context for the Agent assist for Incident table. I was able to successfully configure the Agent Assist in Configurable workspace. Now I need to modify the search context like need to remove Open Changes from th...
Metric definition to show the time a user/engineer has interacted with a case
We are using the sn_customerservice_case table and want to show using a metric or something similar a breakdown of the users that have interacted with a case and the time the case has been with that engineer.
Inline images (screenshots) are not become case attachments in CSM/FMS Configurable workspace
Hello Community, I'm facing an inconsistency in how inline images (screenshots) are handled in the CSM/FMS Configurable Workspace. Unlike other workspaces, when I paste images into work notes, they don't appear in the "Attachments" tab. This breaks t...
Voucher for HR Implementation is not showing up
Hi!I recently completed the Human Resources Service Delivery (HRSD) Implementation On Demand course, but the voucher is not showing up under "My Vouchers". Any idea why that is? I am trying to log in to Now Support to ask there, but I get login for s...
Resolved! create record to table using Widget
I want to create record to my custom table 'x_703225_booking_m_booking'have fields:1. start_date (date)2. end_date(date)3. purpose(choice), choice: Travel, Business, Special events, Vacation, Amenities4. people (Integer) using Widget
Widget for cases in 'awaiting' info
How would we go about adding an additonal widget to the CSM main portal page (see screen shot) for our customers that shows all cases in the state of "Awaiting Info".I have never done anything with widgets before so some assistance would be appreciat...
New Additional Comments not visible outside CSM workspace
Hello,Some weeks ago, we had GlideFast techs create us some new case types before they left. We are having a couple issues with them, the first being that new additional comments are not visible in any view other than in the CSM workspace. You can cr...
Reschedule change button
Hi team,We need to create UI action called the Reschedule button in the change request. Like below: Once the user clicks the yes button, needs to send the approvals to the change managers group. The change manager approved and needs to update the da...
Resolved! How can I show companies subscribed to a service offering in the CMDB dependency view
Hi, I'm trying to create a service model based on CSDM. I have created a business service, attached a few different service offerings to this business service and then linked different accounts to the service offerings using the "subscribed by comp...
CSM Portal menu item - remove the 1 'notifier'
Hi All,Hopefully this is a QQ... I've created a custom menu link which is a scripted link to a certain KB Article, and then added that to the csm portal header. This works absolutely fine but there's a persistent '1' showing as a notifier that there'...
Show State Changes in CSM similar to how comments are posted in the activity formatter
I've been looking for a way to get the state change to show up in the csm for customers similar to how its shown in the workspace or platform view for fullfillers. Something like this image, but just the state. I have been looking but I couldn't fin...
