Hi everyone,We're currently working on implementing ServiceNow Customer Communities within our organization. Our aim is to integrate the ServiceNow gamification system, primarily utilizing out-of-the-box (OOB) configuration. As part of this endeavor,...
I attended World Forum in NY this year and they demonstrated Phone call transcription and summary via AI within the CSM workspace and right now we have our customer service dept on ZenDesk(?). I would love to show them that demo to correct this Zende...
Hi Team, Below is my Script Include: getAccountList: function() { var account = {}; var accountList = []; var rel = new GlideRecord('sn_customerservice_contact_relationship'); rel.addQuery('sys_id', this.getParameter('sysp...
I have requirement to substring a field value untill 7 apppears on the string field in reports glideFunction.For Example -conditions contains - "u_imagined_fieldLIKE732-0001^EQ" it Should return 732-0001conditions contains - "u_imagined_field=732-000...
I have followed the steps mentioned in below servicenow documentation to add an icon to next to a reference field in the configurable workspace view, the icon has appeared well but I have also configured an action to the icon upon clicking it, I am h...
Hi Team, I have referred all the communites but not able to solve the problem.Below is my Script Include screenshot: If you see below statement is printing proper values in the log:gs.info('Account1 is:' + account.name); gs.info('Account1 is:' + ac...
How to use Predictive Intelligence for case management
Our agents need to log a service request for a user. When the agent pushes the button creat request the service catalog opens. The issue is that the agent not only sees the requesitems where the user is entiteld for but also his own requests. this is...
Hi @Sohail Khilji , In workspace, there is a field which contains five dropdown values, when I select 1st value, then it should show the UI action button. If the user select 2nd value. then it shouldn't show the UI action button.How to execute this f...
Can some please help me write a BR so that an alert (pop up message) is displayed when ever an update is made to a case from a specific contact, I hav tried the following but it's not working? (function executeRule(current, previous /*null when async...
This is an access control question: Is it possible to make contacts 'watchers' for cases raised under different accounts (not the account they are associated to)- so they are only able to view cases either under their account or cases they are added ...
Customers who are assigned a 'sn_customerservice.customer_admin' role were previously able to see all cases raised under their account- since a recent update on ServiceNow- customers are no longer able to see all cases. Any help to get this working ...
Hi.I want to search the extension source table that a column has.How can I do?Ex: Configuration Item [cmdb_ci] has asset column from Base Configuration Item [cmdb].But I can't find it in Dictionary or Field Labels.
Hi Team,I am creating the Standard change request through the Request item table using UI action (create Standard Change) Once the user clicks the standard change menu, it goes to the catalog item form. The user selects one item from the list, it goe...
I have a question about the Catalog item relationship configuration shown in the attached picture (also link below). I found relationship in the Service model table called Catalog Item -> Model ID, but that relationship is one to one, what if I would...
