Hello,We are in the process to move to a new campus. All departments will be located in 3 buildings. I want to clean up the Locations table to accommodate for this situation, but I need some help in understanding what would be the best practices to f...
Trying to upload image against the case for table "sn_customerservice_case", confirmed the "table_sys_id" its correct, Always getting the error as "Record doesn't exist or ACL restricts the record retrieval"
Hi All, Actually we have different Case tables(case types), now i want to build relationship between two case types like i need create related list on Plan(case type ) case form, which shows the wave(another case type table) cases , which are belongs...
Hi Team, Display error message on change record when the user click the revert to new button more than 3 times with in the month. Regards,Mahesh.
Hello Guys I use the restapi on_call_rota and table rotaUserICalendar. My output is a ics file with all changed roster entries. How do i get everything? Cheers Jacob
Hi, I have created receipients list in the Publications.But the users in the receipients list are not receiving email notifications when the publication is published.There are some out of the box notifications which are configured but sn_publications...
Hi Team, Once user click the Revert to new button on the change record need to display dialog box with details: Reason for reschedule, Planned start date from change record, Planned date from change record, Changed start date and changed end date. On...
I am using below code for getting group email from group mail and add recipients to to and cc.But i am getting error Illegal semicolon ,not in group in logs. why it is coming. I used this script in workflow run script.
Hi there, we're struggling with an integration between ServiceNow and a web bar phone. The CTI guys give us an html URL that contains the JS to be used to interact with the phone infrastructure. We configured an openframe to load the html inside serv...
Hi All, I am facing issue in Link Type of Module, in link type I am calling Script Include . Function Name for filtering the list data. But in list view in the filter condition also its showing Script Include and function Name. in link type I have ch...
How to create a property which captures current date and should be updated each time we run a job
Hi, allThe reference candidate is "Create Date".How can I change this to the "Name" field of the reference?
I need to create one workflow for sending notification . In notification I need to add "to" and "cc" in the notification.In my requirement i have MGR CSAAD Net OpsAD TACAD CSASD OpsVP OpsFor example when engineer select AD TAC Group . We need to put...
Hi, does anyone know how to have the reports shown in this tab in the CSM/FSM Workspace? Already installed the PA - Content Pack - Customer Service - Advanced plugin and executed the following scheduled jobs:- [CS] Customer Service Daily Data Collect...
HI, com.glide.explicit_roles plugin is Installed by raising HI ticket ? Or can we install it after com.sn_customerservice installation ? OR is it included in that installation ? How to check it ? I do not see it in list of plugins . Can anyone confir...
