Community User

Aashish5
Tera Contributor

As a community user and moderator, I should be able to perform following tasks.

Roles:

  1. Community Users:
  • Can create topics(content), post questions and reply
  • Can access Forums, but cannot access topics until it is subscribed.

Can we do it according to the condition mentioned above.

4 REPLIES 4

Community Alums
Not applicable

Hi @Aashish ,

The requirement which you mentioned mostly comes OOB itself, here is the doc which you can follow:

https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-communitie...

For Forum :

Community and forum administrators can give users and groups of users different levels of access to forums and forum content.

There are three components that make up the security settings for forums: forum users, permissions, and forums.

Forum and user permissions
Forum users
A forum user is a logical group of users, user groups, or both. This group is used to define memberships to a forum.
Permissions
A permission is a combination of:
  • access types for a forum
  • access types for a given content type

You can create your own permission or use one of the default permissions that the Communities application delivers.

Default permissions
Permission Description
Blog Read Read access to blogs.
Blog Read and Comment Write Read access to blogs and write access to comments.
Blog Write Write access to blogs.
Blog Write and Comment Write Write access to blogs and comments.
Default Permission for Memberships Default permissions for forums that are marked as Enable Membership for this Forum.
Default permissions for public user Public access to forums.
Default permissions for registered user Permissions for registered and logged in users.
Document Read and Comment Write Read access to documents and write access to comments.
Document Write and Comment Write Write access to documents and comments.
Event Read and Comment Write Read access to events and write access to comments.
Event Write and Comment Write Write access to events and comments.
Forum Admin Full access to a forum.
Forum Moderator Moderation access to a forum.
Forum Name and Description Read Read access to the name and description of a forum. To access content or topics, other permissions are required.
Full Access Write and read access to all content types.
Question and Answer Read Read access to questions and answers.
Question and Answer Write Write access to questions and answers.
Question Write Write access to questions.
Video Read and Comment Write Read access to videos and write access to comments.
Video Write and Comment Write Write access to videos and comments.
Forums
A forum is the container for user-created content. A forum must be configured with content types and permissions before becoming available for users to contribute content.

To assign permissions to users and user groups, create associations between forum users and permissions for a specific forum.

Forum permissions
Note: Forum permissions are not inherited in the forum hierarchy. Each subforum must be configured with its own set of permissions and content types.
  • You can use forum users and permissions in multiple forums.
  • You can add multiple forum users and permissions to one forum.
  • You can copy permissions from a parent forum to a child forum or from another forum altogether.
  • You can also define user-specific permission exceptions and debug user permissions.

Create a forum user

You can create forum users, which you then use to define memberships to a forum.

Create a permission

Create a permission to use to define a user's access to a forum and the content in the forum.

Clone a permission

Clone a permission if an existing permission record cannot be modified and you require a permission record with similar settings.

Create a forum permission

Add a forum user and a permission to a forum to create a forum permission.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Community Alums
Not applicable

Hi @Aashish ,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

Community Alums
Not applicable

Hi @Aashish ,

Is there anything else which needs to be answered , if not then Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

Maik Skoddow
Tera Patron
Tera Patron

Hi @Aashish ,

I wrote an article regarding the complex permission configurations for the different personas acting on Communities: https://community.servicenow.com/community?id=community_article&sys_id=fc0f25391b7f70d09f20ece7624bc...

Maybe it helps.

Kind regards
Maik