Using MFA for CSM login

[Young Lee]

I'm planning to use MFA for CSM login. All users who access from public internet network, then they should be challenged for additional passcode authentication after trying username/password login.

I'm considering 2 options below.

Option1. users receive a passcode through their email address (username)

Option2. users check a passcode from Google Authentication

In case of configuring MFA with Google Identity Platform, it seems that there is an additional cost that I need to consider. Can someone guide me on which method should I consider for the options?

https://cloud.google.com/identity-platform/pricing?hl=en

Tier 1 providers

• Email
• Phone
• Anonymous
• Social

Tier 2 providers

• OpenID Connect (OIDC)
• Security Assertion Markup Language (SAML)

Phone authentication

Multi-factor authentication

[Community Alums]

Hi @Young Lee ,

You can follow this doc to accomplish MFA in CSM:

https://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/customer-servic...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Young Lee]

Thank you, Sandeep.

I'm curious if there is another cost to use MFA such as google authenticator.

Total users will be over 60k.

[Community Alums · Accepted solution]

Hi @Young Lee ,

About the cost can be well answered by your ServiceNow Account Representative allocated to your company.

Kindly mark the answer as Correct & Helpful both such that others can get help, if no other queries.

Thanks,
Sandeep

[LeonardD]

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