Community VS Forum VS customer portal

[其偉単]

Like the head, I would like know the difference between Community VS Forum VS customer portal.
Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?
Thank you.

[Sandeep Rajput]

@其偉単 

In ServiceNow, Community, Forum, and Customer Portal each have distinct purposes within the platform's engagement and support framework:

 1. Community

    Purpose: Primarily an open, public platform where ServiceNow users and experts can ask questions, share solutions, best practices, and insights.

    Audience: Open to all ServiceNow users globally, including customers, partners, and ServiceNow experts.

    Content: Includes questions, discussions, knowledge sharing, blogs, event updates, and news.

    Access: Accessible by anyone with a ServiceNow account, often managed outside a single ServiceNow instance as it’s a public platform.

 2. Forum

    Purpose: Built for internal discussion and collaboration within a specific ServiceNow instance. Typically used by organizations to manage employee interactions, knowledge sharing, or feedback on topics relevant to their business.

    Audience: Restricted to users within the organization or instance, designed for more focused, instancespecific discussions.

    Content: Threaded discussions on various topics, question and answer threads, knowledge articles, or shared solutions specific to that instance or organization.

    Access: Managed within a ServiceNow instance, and access is controlled based on user roles and permissions.

 3. Customer Portal

    Purpose: A customerfacing support portal designed to enable customers to submit cases, view knowledge articles, track requests, and receive support.

    Audience: External customers of an organization who need support or servicerelated information.

    Content: Primarily focused on support, such as case management, knowledge base, selfservice resources, and tracking of service requests or incidents.

    Access: Customer specific, with tailored access depending on customer accounts, contracts, or entitlements. Managed within a ServiceNow instance and is highly customizable to align with an organization’s customer support needs.

Each of these serves a unique purpose, enhancing collaboration, knowledge sharing, and support in various contexts.

[其偉単]

YOU ARE WRONG. Please do not use chat-gpt to make answers.
https://docs.servicenow.com/bundle/xanadu-customer-service-management/page/product/customer-communit...

[其偉単]

I am sorry, Does anyone know the answer?