Contact creation for CSM

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Bernadette Aler
Tera Contributor

‎08-15-2024 05:25 AM

Hi,

 

When creating a contact, the User ID defaults to lowercase automatically. How to set it to make the first letters of the firs name and last name to be uppercase. example: Testing.Pink instead of testing.pink?

 

BernadetteAler_0-1723724659307.png

 

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Robbie
Kilo Patron
Kilo Patron

‎08-15-2024 06:15 AM

Hi @Bernadette Aler,

 

This is controlled by the Business Rule called 'Populate user-id'.

It does a little more than just concatenate the First and Last name to create the User ID , it importantly ensures the User ID is unique as per the call to the Script Include: CSManagementUtils and method: getNewUniqueUserName

 

Can I ask why you need to change this? Has it been specifically asked for? Typically the User ID is used for and by the system and therefore upon any system checks it is common place to always force values to lowercase so as to maintain consistency and and compatibility across different platforms and systems.

 

My strong advice would be to not implement the change you are requesting and push back on the requestor.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

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Robbie
Kilo Patron
Kilo Patron

‎08-15-2024 06:15 AM

Hi @Bernadette Aler,

 

This is controlled by the Business Rule called 'Populate user-id'.

It does a little more than just concatenate the First and Last name to create the User ID , it importantly ensures the User ID is unique as per the call to the Script Include: CSManagementUtils and method: getNewUniqueUserName

 

Can I ask why you need to change this? Has it been specifically asked for? Typically the User ID is used for and by the system and therefore upon any system checks it is common place to always force values to lowercase so as to maintain consistency and and compatibility across different platforms and systems.

 

My strong advice would be to not implement the change you are requesting and push back on the requestor.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

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Bernadette Aler
Tera Contributor

‎08-15-2024 08:31 AM

Hi Robbie,

 

Yes, it was requested by one of our users. Just wanted to find out before we deject the request. Thank you so much for a comprehensive answer, I agree, it will not be in the best interest to implement. I can now give a meaningful response to their request.

 

Regards

B

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