Convert Inbound Email content HTML
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2020 02:59 AM
Hi Everyone,
I am creating a case via email, when a user sent an email case will be created in service now. Now if the user sent an html content in the email ,is there any way to process that and convert it into plain text in service now.
Thanks in advance...
- Labels:
-
Customer Service Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2020 03:09 AM
Hi Lucky,
Please check below links that might help you.
Regards,
Monika
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2020 04:20 AM
Hi,
Use the glide.email.inbound.convert_html_inline_attachment_references property to specify whether to convert inbound email HTML so email images appear in the email HTML body preview.
For more info Please check this link
Thanks
