Converting Request Catalog Items to Case Catalog Items

[TStark]

My organization is currently using ITSM and are exploring the possibility of using CSM. We have a ton of catalog items (forms) that create requests and all of our catalog items are associated with workflows for the tasks creation. My question is what is the process of converting those catalog items/workflows from creating requests to creating cases?

Thanks,
AJ

[ersureshbe]

Hi, I recommend dont migrate the existing catalog items to CSM module. When you are creating the catalogue the 'Application' field auto populated based on your application selection and Workflow and Flow designers are part of 'Application' field. Instead of migrating better create the catalogue manually it will support with out bugs to run.