The below BR is working as expected but it's copying the transcription twice in the work notes of the incident.
We want copy the chat transcript from the interaction record to comments field of the related incident .
We have written an After BR on interaction table
Condition : Transcript is not empty
(function executeRule(current, previous /*null when async*/ ) {
var inc = new GlideRecord('interaction_related_record');
inc.addQuery('interaction', current.sys_id);
inc.addQuery('document_table', 'incident');
inc.addQuery('type', 'task');
inc.query();
while (inc.next()) {
var incident = new GlideRecord('incident');
incident.addQuery('sys_id', inc.document_id);
incident.query();
while (incident.next()) {
incident.comments = current.transcript.toString();
incident.update();
}
}
})(current, previous);
