i have a requirement to copy the field (category) from case to incident . i have written a BR for that
(function executeRule(current, previous /*null when async*/ ) {
var caseCP = new GlideRecord("incident");
caseCP.addQuery("sys_id", current.incident);
caseCP.query();
if (caseCP.next()); {
caseCP.u_asset = current.asset;
caseCP.u_product = current.product;
caseCP.category = current.category.toString();
caseCP.impact = current.impact;
caseCP.urgency = current.urgency;
caseCP.contract = current.contract;
caseCP.u_entitlement = current.entitlement;
caseCP.u_ci_service_level = current.u_ci_service_level;
caseCP.description = current.description;
caseCP.short_description = current.short_description;
caseCP.update(); //updates change
}
})(current, previous);
but for category field it is showing string value in incident form instead of string value, i check for the category dictionary , it is showing type as integer in case form and integer in the incident form . how can i copy the field ..?
