CORS rules doesn't work for engagement messenger

Community Alums
Not applicable

‎10-27-2024 04:35 PM

Hi All,

 

Im trying access a knowledge article by engagement messenger. It 's sent via agent chat but it keeps getting stuck while loading. I have created CORS rule as in the screenshot. Please help me to understand what Im missing

 

Error I get is : SecurityError: Failed to read a named property
'NOW' from 'Window': Blocked a frame with origin
https://xxx.service-now.com" from accessing a cross-origin frame.

 

BimsariLekamge_0-1730072084719.png

 

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2 REPLIES 2

Kieran Anson
Kilo Patron

‎10-28-2024 06:12 AM

I'd also add your domain in to the response header table [sys_response_header]. https://docs.servicenow.com/bundle/xanadu-customer-service-management/page/product/customer-service-... 

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luis huallpa
Tera Contributor

‎03-17-2025 04:10 PM

Hi @Community Alums ,

were you able to resolve this issue?

I'm facing the same problem.

Regards.

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