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Nomenclature - Plugin ids, Properties, Table names

I am talking about the way names are prescribed to the plugins, properties and Tables in CSM. While some refer to as com.snc. | com.sn_ | com.glide | com.snc.csm | Some plugins although are CSM plugins do not use the com.snc.'csm' - THIS LEAVES THE R...

Resolved! How can I allow guests to submit tickets via the CSM portal?

How can I allow guests to submit tickets via the CSM portal?I have created a public page and public Record Producer and made all variables in the RP public.   It shows up and can be filled out, but when I click submit as a guest user, nothing happens...

Resolved! Create contact using inbound email action

Hi, I'm trying to use an inbound action to create a new customer contact if one does not already exist for the user submitting the case.  Here is the script I've been working on to try and accomplish this:   var gr = new GlideRecord('customer_contact...

Community Alums by Community Alums  
  • 2461 Views
  • 12 replies
  • 4 helpfuls

GPS vehicle tracking

Is it possible to use ServiceNow to track a vehicle's GPS?   We would like to be able to indicate on a Google map where our vehicles (delivery vehicles) are located as they travel from site to site. We also want to be able to use this information to ...

richofing by Mega Contributor
  • 1770 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to move a landing page between workspaces?

I accidentally created a Landing Page for the wrong workspace (CSM Configurable Workspace), instead for the Agent Workspace. Is there a way to move this page to the correct workspace? What threw me off was that the AW was not available for configurat...

Resolved! All Case from same account

HI all, We have requirement where, All cases created for same accounts are currently accessible by sn_customerservice.customer_admin (Customer Admin) role. But customer want users with sn_customerservice.customer (Customer User) role also have access...

Opened By in case showing empty

  Any idea why some records are showing empty opened_by? This field has default value of gs.getUserID(); Weird thing is the write ACL for task.opened_by includes the admin role. Some users creating case has opened_by populated and some does not have...

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What is the purpose of using KB Submissions?

I am trying to confirm the purpose of KB Submissions as it is not what I would expect based on what I'm able to find in documentation etc.  I am looking for a way for non ITIL users to request knowledge article creation.  We have some users who have ...

shannont by Giga Guru
  • 6381 Views
  • 7 replies
  • 6 helpfuls