Dynamic translation on agent workspace

[User149490]

In Agent Workspace the dynamic translation button does not appear on any field or in activity stream but it appear on native views.

All configurations are correct. In the backend it appears on short description and description field and also on activity stream and works perfect.

In agent workspace is the translation button not available.

Can someone help?

[Musab Rasheed]

Hello,

Go through this below thread.

https://community.servicenow.com/community?id=community_question&sys_id=265586691b3609909337ece6b04bcbff

https://community.servicenow.com/community?id=community_question&sys_id=75a92af41bbf9090305fea89bd4bcb05

Regards

[User149490]

Hi,

all steps from the first thread are allready done and the dynamic translation works perfect on any case or incident for short description field, description field and activity stream, but the translation button is not visible on agent workspace.

Regards

[Community Alums · Accepted solution]

Hi @by ,

This was due to the "Global Fulfiller UI" in Chat Queue setup, not being set to "Agent Workspace". check the post here.

Also,  if you have Dynamic Translation installed and available you might be able to add a UI action to work in workspace as a "button" where the Workspace script calls the sn_dt_api and you feed in the source field to be translated as desired and action as you need, info on the API is available here

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Ehab Pilloor]

Hi @Community Alums,

Im not able to understand the "This was due to the "Global Fulfiller UI" in Chat Queue setup, not being set to "Agent Workspace". " part. I checked in my PDI and couldn't find this. Can you please guide me on this?

Regards,

Ehab