Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

CORS rules doesn't work for engagement messenger

Community Alums
Not applicable

‎10-27-2024 04:35 PM

Hi All,

 

Im trying access a knowledge article by engagement messenger. It 's sent via agent chat but it keeps getting stuck while loading. I have created CORS rule as in the screenshot. Please help me to understand what Im missing

 

Error I get is : SecurityError: Failed to read a named property
'NOW' from 'Window': Blocked a frame with origin
https://xxx.service-now.com" from accessing a cross-origin frame.

 

BimsariLekamge_0-1730072084719.png

 

0 Helpfuls
  • 757 Views
2 REPLIES 2

Kieran Anson
Kilo Patron

‎10-28-2024 06:12 AM

I'd also add your domain in to the response header table [sys_response_header]. https://docs.servicenow.com/bundle/xanadu-customer-service-management/page/product/customer-service-... 

0 Helpfuls

luis huallpa
Tera Contributor

‎03-17-2025 04:10 PM

Hi @Community Alums ,

were you able to resolve this issue?

I'm facing the same problem.

Regards.

0 Helpfuls