Create a Case for Custom Case Type from Request

[jayanthchen]

In this article, I will guide you through the process of creating a case for a custom case type. When a request is raised, follow the steps below to generate a case from it:

Step 1: Extend the Script Include RequestManagementIntegrationConstants with the same name, and update the value of the constant RequestManagementIntegrationConstants.CASE_TABLE  with the custom case table name.

Step 2: Raise a request from the CSM Portal and verify that a case of the custom case type is created for the request

[Mark Manders]

Explaining things on the community that are in fact just repeating Docs content, don't really help. If you want to create content, make it a real article. And that is more than just saying 'extend script and validate'. Start with a use case to create an example as to why you would want to do this in the first place. 

Also, when you create an article/blog as question (I know, it's hard as non-mvp/rising star to somehow get the possibility to write articles), it's always good to also mark it as 'resolved' (add a comment and accept the solution). That way your question/article is found when someone searches the subject within the solved questions.

[jayanthchen]

Thanks for the feedback, @Mark Manders. I’ll focus on refining my article-writing approach. This article is intended for those looking to create a custom case from a catalog item or request, instead of using the out-of-the-box case type. Although it may involve a two-step process, it could still prove useful for fellow developers.