Create custom UI action "view article" which redirects to the portal view KB

Hazel3
Tera Contributor

‎09-04-2023 01:21 AM - edited ‎09-04-2023 02:45 AM

Hi,

I want to create a UI Action "View article" which opens in portal view of the kb article. As of now we have a UI action "View article" which redirects to the backend kb page. Kindly help me to achieve this as soon as possible

 

 

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Arpan Baishya
Kilo Sage

‎09-04-2023 08:14 AM - edited ‎09-04-2023 08:18 AM

Hi @Hazel3,

 

You could go through the 'View Article' UI Action and make appropriate changes in your copy of the same with respect to the Condition and Script fields as needed.

 

For example, in the Script field, you would have to modify the setRedirect function parameter by mentioning the correct URL suffix (e.g. esc for Employee Center) and the correct path (which would include the page ID) to get to the article on the portal.

 

 

 

 

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