Worknotes and comments are not being updated in case activity via import sets..but I can see the data in list view.Is there any additional configuration required for this to populate on case activity form?Thanks in advance!!!
Record producer is visible two times on popular items on ServiceNow csm portal.please help/suggest.
When customer reply through email that time customer attached one attachment to mail that attachment is not added to the record. Let me how achieve
I have created a simple list widget for the watch list. If a user is added to a watchlist they'll be able to view the incident from the service portal. The only issue is non-itil users cannot add to the conversation or leave a message. Has anyone run...
How to Attach a file in Incident with Inbound Email Action. Requirement below. Requirements: If the an incident comes in with Contact Type = Email AND does not meet the criteria for any assignment lookup rules, the incident shall be assigned to US-IT...
Hello! How do I do the following notification: updating a new message from the client that is sent to assigned to when a comment from the client was added to the incident list Now I have a condition that is extremely important and it is: all notifica...
Hello all,We have a requirement in my office to create a UI action which will assign the secondary on-call agent after the workflow 'On-Call: Assign' has been triggered and the primary on-call agent does not pick up his phone when we call him manuall...
Hi, Can anybody suggest what is the best way of ServiceNow and Oracle Integration. Can It be done directly or through any third party tool. Regards
Every time I request an item via CASE, it is not linked to RITM. How can I solve? Here is te print: The request below is how it should appear. The one above is how it appears.
I have a requirement to make customer service case type cases visible in the List view to agents based on conditions (assignment group wise, priority, etc..). I tried creating Query rules for my case type table, but the rules are not working.Can anyo...
HiI have 2 fields of list collector type. Where 2nd list show records based on 1st list. Like if list1 contains ABC in account name list2 will show records where company contains ABC. If list1 contains XYZ then list2 XYZ.. If both then both like that...
Join our "Widget Validation" project & shape the future of UI & business applicability! Who are we looking at? We need Developers for utility assessment, usability feedback & use case exploration of new widgets. ️ Your expertise in CSM Portal workfl...
Hi everyone,I have created a record producer and added it to the Customer Service Catalog and Support Category. It is working fine when I log in as an admin. But when I log in as non-admin I'm not able to find the category in the CSM portal. Kindly s...
I am stuck in CSM Fundamental Simulator task 2, i have created accounts, contacts its still giving errors.can anyone help me on that.
The requirement is when a case has an SLA attached and the SLA is at 70%, in CWS a bell icon should be shown to the user with case detials, priority and short description. I tried by :1. Creating a new notification under Provider notification.2. Crea...
