Hello Team,For this question I am confused between b and c. Please help be with some reference. Thanks in advance.What one should be part of the pre-engagement collateral?Frequently Asked Questions (FAQ)Scoping GuideCustomer Service roles templateSto...
I have a requirement to display the dashboard on the CSM/FSM workspace. The dashboard contains interactive filters and few reports in it. When I try "Reset Filter" option on the context menu, it does not refresh and reset the interactive filter value...
HI, I'm configuring the case type selector on interaction. I've set the properties to select the single case type selector when creating a case from an interaction, but it is not showing any case type to select: I configured a record in manage case t...
Hello! I have a ui action that I am trying to change its name to Email only and when I change the name it does not update me, can you help?
Hello! I'm trying to create a button called Save closed that will appear at the top of the incident form and as soon as it is clicked it saves and closes to the list of incidents I did through a UI action but it doesn't work I mean I see the button b...
Hi All , I have a requirement to hide the records based on the assignment group and i have assignment group " A " and if the user is part of that group he has to see the only the tickets assigned to that group ( A) and if the user is part of any an...
How to Capture Fields in worknotes
Hello! I'm trying to create a button called Save closed that will appear at the top of the incident form and as soon as you click on it it saves and closes to the list of incidents I did via UI action but it doesn't work I would appreciate correction...
when customer send email to ServiceNow in that email service id is there that service id is set in case form service id field .Service id is reference of install base item table . how to achieve using inbound Action in ServiceNow
There is two users with same roles one is working fine but second one user When I login a user he redirect to SOW page instead of now/nav/home page. Any Idea why this is happening.
Hi, please can someone help. I am trying to trigger a power automate using a business rule when a catalog item is submitted but I can't pass through the catalog variable from the form as part of the REST body. The body is blank as per the screenshot....
Hi Team, How to add Approve/Reject buttons on the change form. The buttons should be visible only when the approver logins into ServiceNow. Regards,Manasa.
Do CSM mobile app require some basic configuration after installation in order to see cases? Logged as an admin or user with csm agent or manager role I can not see cases... I have 0s only... same is on client instance and on my PDI. My PDI is fresh...
With budgets not allowing for subscription growth, and a very open door policy on granting teams licensed roles (CSM professional fulfillers), we find ourselves needing to identfiy who to trim in terms of license usage. The easy level of "haven't log...
Hello, I am using POST method API provided by third party application. unfortunately the response size is too large more then 33MB. I was not able to get the response so i thought to save response as attachment. but the response content type is appl...
