Widget Redirecting to 404 Instead of Survey Form in GRC Project

[Ashok_Bandla]

Hi all,

I've created a custom assessment and survey widget as part of a GRC (Governance, Risk, and Compliance) project. The widget is designed to display all related survey records.

However, I'm encountering an issue:

When I click to open a record from the widget, I get a 404 error.

I tried modifying the URL from "ticket" to "form", and I was able to access the Survey Form.

On that form, there's a "Take Assessment" button. When I click it, I get a pop-up saying "Record Updated".

URL:
sp?id=ticket&table=asmt_assessment_instance&sys_id=4abe95fe9755a25014427666f053af11
sp?id=form&table=asmt_assessment_instance&sys_id=4abe95fe9755a25014427666f053af11

My Requirement:
When a user clicks on a survey record from the widget, it should redirect directly to the Survey Form, not a 404 page.

Questions:
Is there a proper way to construct the URL or use navigation APIs to ensure redirection to the correct survey form?

Has anyone faced a similar issue in a custom widget?

I have attached some screenshots.

Any suggestions, best practices, or guidance would be much appreciated.

Thanks in advance!
Ashok

[KalpeshBhavsar]

Hello @Ashok_Bandla , did you check page route map table where you will find a record of assessment if its active true, Please deactivete and test the result again. no need to construct a URL.

Please refer the support article, https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855288

Thanks,

Kalpesh