Created a record by inbound action but not showing in list or Target field

[Sathwik1]

I have created a inbound action, when I send an email the inbound action is creating the case record which I can see on the email logs but the same record is not visible on the list or on the target field

Similar case I found below but no solution for this yet..
https://www.servicenow.com/community/csm-forum/created-a-record-by-inbound-action-but-not-showing-in...

@Tanushree Maiti @Ankur Bawiskar 

[Tanushree Maiti · Accepted solution]

1)Refer KB: KB0547763 Empty Target record on processed emails 

Cause

When an inbound action processes an incoming email, it uses the variable current to represent the record that it affects.

If a new record is to be created, then-current represents a new empty record for the target table suitable for the population before an insert.

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//Sample inbound action script creates an incident record current.caller_id = gs.getUserID(); current.comments = "received from: " + email.origemail; current.short_description = email.subject; current.category = "request"; current.incident_state = 1; current.notify = 2; current.contact_type = "email"; current.insert(); //<--When line completes, it will update the target // field on the email record with a reference to the created record

If an existing record is to be updated, then current represents a reference to the record that is to be updated.

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gs.include('validators'); if (current.getTableName() == "incident") { current.comments = "reply from: " + email.origemail; if (email.subject.toLowerCase().indexOf("please reopen") >= 0) { current.state = "2"; current.work_notes = "Issue was not resolved"; } current.update(); //<--When this line completes, it will update the Target field //on the email record with a reference to the updated record }

If the script does not use variable current to update or create a record, the system does not know which record was affected and therefore is not able to fill in the Target field.

Resolution

• Whenever possible, use the already-provided current to update or create the target record.
  Or:
• If this is not an option because the script updates a record that does not belong to the Target table, or if you update/create more than one record, then consider manually logging the changes made by your custom action using gs.log() as described in product documentation.

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var grIncident = new GlideRecord('incident'); grIncident.initialize(); grIncident.caller_id=gs.getUserID(); grIncident.comments = "received from: " + email.origemail; grIncident.short_description = email.subject; grIncident.insert(); //create log entry to know what created/update by this action gs.log("<custom_action_name> Created Incident:" + grIncident.number, "EMAIL." + sys_email.sys_id);

        You should then be able to view the record that was created or updated in the email logs.

2) Refer: KB0827956 Inbound actions triggered but not updating any record 

3) Also  you can check : KB0825579 Duplicate records created from Inbound Email Action when using both field actions and scri...