Creating knowledge approvals in flow designer for a knowledge article

Philip Owen
Tera Contributor

‎10-07-2024 04:13 AM

Hey, I'm quite new to flow designer, it looks easy to use if you know how. What's the trigger to approve a KA? 

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Mexiprince
Kilo Sage
Kilo Sage

‎10-07-2024 04:32 AM - edited ‎10-07-2024 04:44 AM

@Philip Owen 

 

The workflow for Approval is set at the Knowledge base level, and is based on knowledge_manager role.

The Instant Publish/Retire and Approval Publish/Retire exist. Knowledge Owners, Knowledge Managers and Knowledge Owning group for Knowledge Centered Service(KCS) and Knowledge Advanced plugin installed. Also trigger are based on submission of new articles for publish/retire in said knowledge base.


https://docs.servicenow.com/bundle/xanadu-operational-technology/page/product/mftg-manufacturing-ot-...

 

https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/knowledge-management/task...

 

https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/knowledge-management/refe...

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Community Alums
Not applicable

‎10-07-2024 05:03 AM

Hi @Philip Owen 

Please find the below screenshot:

Monica_67_0-1728302420581.png

Step1 : To create a trigger for knolwedge table (select created) and condition workflow is draft.

Step2: Add an action , search for ask approval.

Monica_67_1-1728302596343.png

 

Please mark it helpful or correct , if it helps

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