CSM-Agent Workspace || Spam Emails

[thinkwithme]

< Hi all 

I have a requirement to " Identify and block the users who repeatedly triggering the  spam email notification in Agent workspace".

How we can find out and which mechanism we use to solve this / prevent in future.

Please Help.

Thanks in Advance.

[thinkwithme]

@GlideFather 

Thanks for the quick reply.

in our case we need to consider both existing users and External as well.

Here challenging thing is customer doesn't want to use " Email spam filters". and " Email instance filters" where we can setup by installing the plugin. they want to implement this in "Scoped app" level.

i am thinking to create any business rule to restrict certain domains/ patters.

Could you please provide your insights on this below question?

Q ) Restricting the Agent access through catalog item ,will prevent this issue?

Thank you.

[GlideFather]

Hi @thinkwithme If you receive too many spam, try to recognise the pattern and create inbound action that matching conditions will ignore such email.

If a sender sends too many emails, you want to block the whole communication or select emails only?

Btw, What plugin are you talking about?

[thinkwithme]

Hello @GlideFather 

i want to block those Emails address only not to receive in future.
and i am talking about " com.glide.email_filtering " plugin. i got suggested by Chat gpt.

Thank you.

[GlideFather]

Yo @thinkwithme,

Unfortunately, you cannot believe in everything what genAI tells you, I haven't found any plugin called com.glide.email_filtering. And I don't remember I'd ever hear about existence of it...

Tell me if you were able to find such plugin in your instance.... 

Please forget about chatGPT and  tell me - if you will have 1000 incoming emails, are you able to set conditions to differentiate between clear spam and regular messages?

Domain or subject, etc...

[GlideFather]

@thinkwithme 
com.glide.email_filtering according the naming convention, it seems to me it could be more system property than plugin, but it doesn't exist either...