CSM-Billing Application

Toms V
Giga Contributor

‎06-19-2018 12:39 PM

Anybody know about any billing application for Service Now? We have in-house billing web where customers can login, see their current and previous invoices/statements and make payments. We would like to move this to our Service Now CSM portal where customers can see invoices and make their payments. Please help

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parag-mone
ServiceNow Employee
ServiceNow Employee

‎06-19-2018 04:00 PM

Hi,

Customer Service Management application has a plugin "Customer Service Management for Orders" which adds support for orders and order line items. "Orders" can be used to capture invoice information (invoice header, invoice lines). If these invoices are generated in the back-end ERP system then a bi-directional integration will be needed to sync invoices. You will also need to build an integration with your payment platforms/providers (Apple Pay, Strip, Paypal etc. ) to accept online payments.

Thanks,

Parag Mone