Hi,I have created one record producer to generate CASE record. In the Employee Centre portal submitted the record producer and getting error like " sorry either the data doesn't exit or you don't have access" for ITIL users. I have added the ITIL to ...
Hi, I had a question to do with CSM Workspace. Essentially I need to do a group by task, so in the workspace in the lists menu, there's a table called Contacts as shown. (Hid the records due to data privacy)When I click on a record on this contacts t...
The translation for the Timeline in the CSM/FSM Configurable Workspace is displaying incorrectly. Specifically, the option 'SHOW DETAILS' is not being translated accurately to Portuguese (Brazil).Instead of the correct translation, 'MOSTRAR DETALHES,...
I am working on Tenable Security Center integration with ServiceNow. I have created connector for tenable.sc and as next step I am trying to configure ITSM for tenable.While creating Tenable Schedule Import for tenable product, what details I am supp...
Hi all,I’ve received a new requirement and would appreciate your guidance.The task is to create a new catalog form in ServiceNow . The form should follow this workflow:When a user submits the form, it should trigger an approval process.After the requ...
Hi all, We want to display the "Compose email" attached to tickets on the customer portal. These emails are displayed in the ITSM or SOW view, but we can't figure out how to make them available on the customer portal.Can you help us ? Karine
Hi everyone,I’m working on a CSM portal where some catalog items should be available publicly (without authentication) while others must require users to log in. I’ve configured pages, widgets, and user criteria for the public items, and those work f...
Hello Team, I am bit confused about this concept of Service defination and Service Organization ? Could you please explain the real world example to understand it well.Thank you,
i have a catalog order guide named psra certificate request which when requested generates four ritm for security, vendor,privacy,software so i have a survey and trigger condition is when states changes to closed complete and item is psra certificate...
Hi, I am facing this issue after I upgrade the instance to Washington DC release. Especially the order management application to 7.0.0 (latest) version. I am trying to set up the conditions in decision builder but it is not allowing me to save it wit...
Hi, We are trying to reorder our contextual sidebar in our CSM FSM Workspace. We need to make the attachment as the first sidebar to be seen in the record as an example. We already change the order of record information and attachment in below tab...
Hello community experts,I have a question. So here it goes, I have a case table with multiple cases, Now I want members from assignment group with prefix "LEGAL" should be able to see the cases that belong to their service 'service = Legal request' ...
Hello everyone, I'm begining in servicenow and I have problem. When i acess the walkup portal I received this message: Sorry, you are not authorized to access the walk-up pages. For security reasons, walk-up pages are limited to users with the sn_wa...
Hi, I would like to hear your thoughts and experiences on how you deal with duplicate email addresses for contacts and consumers.A little background, we are implementing CSM and we offer B2B and B2C services.We experience that often times private ind...
Hi Community,I was wondering if ServiceNow offers a way to prevent case sensitivity on inbound email triggers in Flow Designer?I'm working with a customer where inbound emails subject varies a lot.Example:I have a flow that triggers when email recipi...
