Hi everyone,I’m working on a ServiceNow portal where customers should be able to create, view, and work on their own Cases, limited to their Account. I’m looking for guidance on: The recommended approach to build this portal (Service Portal vs Experi...
QuestionHello Community,I’m facing an issue with Case records created via Inbound Email Action in CSM.(Attaching the screenshots)Scenario:A Case is created through an Inbound Email Action.Email Subject is mapped to the Short Description.(Screenshot2)...
Hi Team,We are creating a Task when Record producer (Created Variable editor to show Variables) is submitted, Playbook will start run and user can work on tasks from Playbooks.Once task record is closed from playbook, there are next tasks should be g...
Can anybody knows where I can get ServiceNow Event Management Certification dumps for practice question if anybody have please share
Hi,When I am a guest user, even if I use "add attachments" in the chat form, I get stuck at "Uploading attachment..." and cannot attach anything.I tried granting the public role using create or readACL of sys_attachment, but it was not possible to at...
Hello community,As a system administrator, do you know how to set the post-login landing page for multiple users at once, based on their group or role?For example, I would like users in the Sales department to be taken directly to the Project Workspa...
Please help me for below quires or suggestions 1. I have configured AWA for incident table. 2. Issue - Capacity -in-use is re setting to zero after few min example. I have given default capacity 2. Agent is holding 5 cases with in- progress state...
Why Use NLU? Virtual Agent becomes more powerful when it understands what users mean, not just what they type. Natural Language Understanding (NLU) enables intent-based topic recognition, allowing Virtual Agent to identify user goals and respond int...
Hi all I need to create different records producer in order to create CSM case type. In record producer there are many variables. I know wich can add variables formatter to case layout and so agent can see all variables in workspace or UI Standard Bu...
Overview:Customer Central provides customer service agents with a single, centralized view of all customer-related information. Customer service agents can access Customer Central directly from Interaction, Case, Account, Contact, and Consumer record...
OverviewOut of the box (OOB), when a Post Case Review (PCR) is published using the Publish to Case button, the final PCR content and its attachment are added to the Additional Comments field of the related Case. RequirementFor internal users, the PCR...
which are the oob social media component ServiceNow support.for that is any plugin required?
Overview :The Case Digests feature enables organizations to share timely updates and resolution details for high-priority customer service cases with both customers and internal stakeholders.It ensures transparency, improves communication, and provid...
IntroductionServiceNow Customer Service Management (CSM) is designed to help organizations deliver structured and consistent customer support across multiple services and products. As customer offerings grow, it becomes essential to clearly define wh...
IntroductionCustomer Communities in ServiceNow allow customers to collaborate, ask questions, and share knowledge through forums. This article explains how to activate Customer Communities and set up forums with users, permissions, access types, and ...
