Hi, We have a requirement as part of a CSM implementation to host invoices (pdf) for specific accounts. A registered contact should be able to access the invoices when they login using the CSM portal. A possible solution could be to use Document ...
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
We are looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at cher...
I have created a button "Raise Incident", the use case is it should only be visible when the task_category (choice field) is changed to "IT Service Management". I gave the condition in condition field inside UI Actions, it's not working.
Requester（customer_contact） attempts to navigate to the community from the CSM portal but is unable to do so. The URL becomes “csm?id=communities_terms_conditions”.The community has the page “communities_home” configured.How should it be configured t...
Client script var ga = new GlideAjax('sn_customerservice.getAnyBlockingTasks'); ga.addParam('sysparm_name', 'checkBlockingTasks'); ga.addParam('sysparm_caseId', g_form.getUniqueValue()); ga.getXMLAnswer(function(response) { if (res...
Hi,Can someone please help me with the license metric for the following products of SailPoint Technologies PART#DESCRIPTIONBase Platform SuiteIdentityIQ suiteIdentity Cubes for Licensed SoftwareInternalProvisioning Integration ModuleSun Identity Ma...
Hi All,I have an existing functionality in classic UI which displays a UI message in list view when there are restricted records that an itil user should not see.Problem:In classic UI, it is working fine. In workspace list view I am facing the below ...
Hi Team,I’m exploring the use of Playbooks in ServiceNow and would like to understand the real-world limitations and challenges faced while implementing them. I’d appreciate your inputs on the following:1. Licensing – Are there any specific licensing...
Hi Everyone, We recently upgraded to xanadu and is planning to move from using Record Default to CSM default record page. For Record Default we had related records tab in the contextual side bar which was a viewport that you can just enable from the ...
I want to integrate a ServiceNow instance with a Salesforce instance.What operations are required to integrate ServiceNow and Salesforce using the "Salesforce Spoke"?Also, is it possible to link multiple Salesforce instances to a single ServiceNow in...
Hi All,I have an existing functionality in classic UI which displays a UI message in list view when there are restricted records that an itil user should not see.Problem:In classic UI, it is working fine. In workspace list view I am facing the below ...
Hi All,I’m trying to fetch a Service Catalog item widget on a page, but I’m getting the error message:“You are not authorized or record is not valid.”Has anyone faced this issue before? How can I resolve this and make the catalog item load properly o...
When I complete data collection on an indicator created to count the number of travel requests, the values seem to be a running sum instead of a count for each date. How do I get my indicator to show the number of travel requests that are counted fo...
Hi Community, I am encountering an issue with the now assist case summarization feature on CSM configurable Workspace.I have activated the required skills and confirmed that it's working as expected in the fulfiller view. However, the case summary b...
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