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Data visualization on Customer Service portal

Hi!  Is it possible to add data visualizations on the customer service portal? The requirement is to be able to show e.g. a graph with cases closed per month, and that the graph should show only the cases for the company of whom the logged in user is...

Tanja Holm by Tera Expert
  • 1257 Views
  • 4 replies
  • 2 helpfuls

Catalog client script

I need help creating a catalog client script with these functions: The field name is date_of_movement If the current date is between the 1st and the 19th, the transaction date can be any date within the current month. (Limited to business days) If th...

larissaribe by Tera Contributor
  • 1955 Views
  • 8 replies
  • 0 helpfuls

Catalog item's variable values cleared out after submitting

Hi All, There's an issue with the catalog variable which is mandatory.  the variable field is submitted with values as it a mandatory field. After submission the values are being cleared out .How to fix this?Attaching image for reference.The below va...

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phr by Tera Contributor
  • 1195 Views
  • 5 replies
  • 0 helpfuls

Now Assist Skill kitを用いた要約機能について(Summary function using Now Assist Skill kit)

下記の手順でNow Assist Skill kitを用いた要約機能を作成しようとしています。①ワークスペースのページにテキストを表示する。②ワークスペースの画面初期表示時にスクリプトで作成した文字列を①のテキストに表示する。③AI(Now Assist Skill kit)を②の初期スクリプトで呼び出す。④AI(Now Assist Skill kit)で要約する。 上記③、④のやり方を知っている方、ご教示ください。 ---I am trying to create a summary fun...

Resolved! reCAPTCHA integration on ServiceNow on Portal Forms - User bypasses captcha

The requirement:My organization has a public Service Portal in which both users and external can submit form. If the user is not logged in and submits the form, they want to Implement reCAPTCHA on these public portal forms.On my PDI I have successful...

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Community Alums by Community Alums  
  • 5901 Views
  • 10 replies
  • 9 helpfuls

Resolved! Attach KB article in agent workspace from agent assist is disables

Hi everyone, from the backend the agent can attach kb articles from releated search results, but the same agent can't attach it from the agent worksapce agent assist function:   Its keep loading and nothing happens, but I guess he has all roles. Whe...

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JohnDF by Mega Sage
  • 2763 Views
  • 3 replies
  • 3 helpfuls

Subflow Create Record Sys ID

I have a subflow that creates a record using "Create Record" action. Unfortunately this subflow does not have any output variables. I am trying to get the sys_id of the record created by this flow so I can use it in a reference field down the track. ...

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AmolJ by Tera Expert
  • 1147 Views
  • 5 replies
  • 0 helpfuls