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Add Attach UI action agent assist Interaction table

Hi All,I have a requirement add "Attach" UI action agent assist in  Interaction table for Service Operation Workspace.It will populate the "Linked Knowledge Article" reference field with the selected KB in Interaction table that is Searching .How can...

User criteria is not working on the csm portal

I’ve created a Knowledge Base, and articles are displaying on the CSM portal as expected based on the defined user criteria. However, I noticed that a user without the required role can still view all Knowledge Bases and related articles. At the same...

Secure Audits & DSAR

Hi Folks, I’m interested to know how secured audits and DSAR have been implemented in servicenow with respect to Customer Service & Support?Is there a business case or guide available for this? Thanks in advance

Configuring Repeater Tabs in UI Builder

Workspaces are now the preferred interface for agents working on resolving the issues. Thanks to their multi-tab and compact layout, they offer an intuitive, seamless experience with all the related actions within reach without switching contexts. Th...

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Training Path

Please Suggest the Training Path for Program Management 

DRProjectT by Tera Contributor
  • 195 Views
  • 1 replies
  • 0 helpfuls

Issue with CSM workspace

Dear All,When raising a Customer Order from CSM/FSM Workspace, this page is keeping loading without showing anything. It is happening in partner's instance. The instance is in Xanudu version. In my PDI instance it is showing like this : Where is this...

PallabiMitra1_0-1750019187256.png PallabiMitra1_1-1750019187258.png

Grant Program

The Grant Program has been created by following the ServiceNow documentation, and according to the guidance, it should appear in the Grant Management Portal once published. However, despite making several configurations, it’s still not visible.Has an...

UmarFarooqL by Giga Contributor
  • 235 Views
  • 1 replies
  • 0 helpfuls

Contextual search results(formatter) in workspace

Want to add the field "Contextual Search results(type-formatter)" to my CSM configurable workspace. Already added it in the default form view, but not visible in the workspace. Also tried using Form design but no use.

akashkekan by Tera Contributor
  • 274 Views
  • 2 replies
  • 1 helpfuls

Report to show the time spent in each case state.

Case Management - Report to show the time spent in each case state.Need to know on how to generate a report that shows the case and the different states it was in along with the time in each state.   the current state of the case can be any.  (active...