CSM Configurable Workspace

[SNOW17]

When we click an order, such as ORD0004479, it should only redirect to the order page. Instead, it currently goes to the order line item. The expectation is that it should stay only in the order table.

How can we configure that, and any one can anyone guide me or provide steps to change that OOB behavior?

Thank you in advance for your assistance.

[Roshnee Dash]

Hi @SNOW17 

• Check the UI Action or Navigation Rule

  • Navigate to System Definition > UI Actions and search for the action related to Order navigation.

  • If there's a script controlling the redirection, modify it to ensure it stays within the Order Table.

• Modify the Workspace Configuration

  • Go to CSM Workspace Configuration and check the record redirection settings.

  • Ensure that the sys_navigator table is correctly configured to direct users to the Order Table instead of the Order Line Item.

• Adjust the URL Parameters

  • If the redirection is happening due to a URL parameter, modify the navigation logic to ensure it points to the correct sys_id of the order record.

• Use a Script Include for Redirect Handling

  • You can create a custom script include that overrides the default behavior and ensures that clicking an order always leads to the Order Table
    

Bute here what I suggest is just deactivate the OOB UI Action and duplicate it. And in the copy ui action do the modification.

[Roshnee Dash]

Hi @SNOW17 
If you found my response helpful, please mark it as correct and close the thread so others can benefit from it too.