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CSM Domain Separation

Koji Yanase
Tera Contributor

‎09-14-2023 08:05 PM

Is domain separation in CSM meant to separate data on an account-by-account basis?
It doesn't seem to make much sense though.
Isn't it possible to use it to separate the service provider departments into domains?

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2 REPLIES 2

Not applicable

‎09-15-2023 12:09 AM

Hi @Koji Yanase ,

You can find all the logics of domain separation for CSM :

https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer...

 

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Koji Yanase
Tera Contributor

‎09-19-2023 06:08 PM

Is there any usecase to separate the service provider departments into domains?

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