CSM Domain Separation

[Koji Yanase]

Is domain separation in CSM meant to separate data on an account-by-account basis?
It doesn't seem to make much sense though.
Isn't it possible to use it to separate the service provider departments into domains?

[Community Alums]

Hi @Koji Yanase ,

You can find all the logics of domain separation for CSM :

https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer...

[Koji Yanase]

Is there any usecase to separate the service provider departments into domains?