Hi, I am looking for a way to filter the 'My Team's Work' table on the CSM Workspace landing page in such as way that tasks assigned to "me" are NOT displayed as they are already on "My work" list. There is a filter option 'IS (Dynamic)' that allows ...
Hi All, Can we implement computer telephony integration without enabling CSM(customer service management) module in instance. Is there any possibility to use CTI for incident management in ITSM module? Please help on the above question with some sugg...
For Agent chat I have created a new presence status "In Conversation", this has come through to the CSM/FSM workspace and users can select this, we wanted this to auto update so I have created a flow that updates the agents presence status when the C...
How to update incident record using widget by user automatically , thats means user doesn't depend on servicenow developer means its user manually type incident number , and its will take automatically take two filed values like short description , a...
When user tries to enter short description on incident form,if short description is same as recently entered short description,then user must not be able to submit incident.How can we achieve this?
Hello everyone,I need some suggestions here.I am implementing some enhancements for our AWA, and having issues. Setup AWA Queue with 2 assignment rules:#1 -Loop Routing by Most Capacity with Reassign on Timeout = true, so basically it will be routed ...
I want to delete unused inbound actions. How should i Proceed to check?
Hi,I am not able to print current loggedin user i.e admin's manager name in alert using client script.Can anyone help?
Hello Everyone, Hope you are doing well. I am working on one integration. I am not very strong at scripting. I have a requirement to create SLA's based on the response we receive from a third party application. First my goal is to create SLA using s...
Hello,I want that additional comment should auto create on incident when anyone reply on the email of additional comment or mentioned mail . But the requirement is that it should only create the addition comments of the user that are already exists i...
Hi, In our PROD instance, we observe that PPM Standard is listed under the Available tab with the status 'uninstalled.' This indicates that the plugin is included in the license agreement and is ready for installation. We would like to confirm whethe...
I was looking for some article that could help me, but I didn't find anyone about this situation. Is there a way to hide a specific row from MRVS based on some condition? As example:To hide the second row based on the value from the 'Item' and 'Exam...
Since our instance automatically updated to Vancouver, users with the role 'sn_customerservice.customer_admin' are no longer able to see all cases raised by others from their company.
Hello community!I have created 2 interactive filters for Customers and Dates, now I need to create a new one for the SLA Contracts we have, but when I select the filter and add the reference table and the reference of the interactive filter, the info...
