We have the requirement as on the kb_knowledge table to create a field called as audience which is based on cannot read criteria. If cannot read contains snc_external user criteria then audience will be internal only and if it does not contains snc_e...
Hello, I have one field on form and I want to show it in red colour when the record is in-active.I have added styles in configure styles but its working only in list view not on form..can anyone suggest whats wrong here.. Table :xyz Field name : Name...
I'm interested in updating the label of the "Work notes (Private)" box in the Compose panel of the configurable workspace activity stream to "Work notes (Internal Listeners)", because some users are confused about who the audience is. I tried followi...
I am in need of providing the list of choices for a choice list field, in Excel for subsequent import to a different system. The 'export' option is not available from a column header when I view the field's choices. Is there a way to export the val...
Hello,I would like to have your help. In my understanding, OOTB closed HR case can be commented as below.Do you know why comment is allowed to closed ticket?About Incident ticket, it is not allowed to comment on the closed ticket by ACL. It seems to ...
Hi Team,Good Day! I am working on a CSM project, the recent time I got to know that when a case is created and assigned to any account in the CSM workspace it will show under the customer activity tab, same process I followed and creates one new inte...
I have two notifications one should be trigger first and after some time second notification should be trigger.Here both the notification are on same table and same conditions..How can we achieve this.
Existing approval form consist of KB ID and Short Description only, which does support KB owner to make decision to approve or reject. to Improve efficiency, the link(URL) of KB article request for approval should be include in approval form so that ...
Hi, We have Agent Assist set up on our CSM/FSM Workspace, set up to display suggested knowledge articles based on the short description. However we want to restrict the articles that are shown based on the category of the knowledge article.for e.g. i...
Can we enable child cases to be created from other child cases?Is this just a configuration option/setting?Is this best practice?Is this possible without customization or any another workaround?
Hello All,We have one Time Worked table in the instance. This table consist of 2,776,766 of records.When we try to open the table from the navigator it takes around more that 5 min to load all the records.Is there chance or solution to minimize the l...
Hello Folks, Hope you are doing good..!I am getting a strange doubt on Targeted communication Recipient List under CSM ServiceNow. It will be really appreciated if i get any positive and useful response.Please find the below Screen shot for the refe...
Dear All, I am new to portal, I want to display the outages created for any case under "CSM Install Base Current Outage Status" or the related widgets, When i try to add ""CSM Install Base Current Outage Status""/"CSM Install Base Outages on Home Pag...
Hi SN Community, I have an issue regarding trigger conditions not creating assessment instances. I have a requirement to trigger a survey whenever a consumer is created when they send an initial email to our instance mailbox. I am aware that the User...
Hi all ,We have a requirement to import the community data as Blogs and its comment from excel into service now.I have tried implementing the blogs part into snow seperately and comments part seperately.The blogs part have been imported successfully ...
