Resolved! How to make a caller VIP in ServiceNow
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Forum Posts
Can we to show outage information on customer service portal like we see in service portal?
When we create an outage, we can see outage details in current status widget on serviceportal. Same way, i want to display the outage information on customer service portal for the customers to communicate the outages to customers. Also, i need to di...
System table where "Sharing settings" of a Report exist
"Sharing Reports" ServiceNow Doc details the "Share button on Configure tab, or click the Share button in the report header"Sharing Reports | ServiceNow Developers - does anyone know what system table actually holds the records where "Sharing settin...
Icon in reference Field does not open record. Workspace
'i' button in reference fields on the CSM Workspace do not work.
Best practices for importing quality data
Best practices for importing quality data are: Choose 3 options:Import data on each instance separately Commit resources to ensure clean data Do not consider cleaning data after migration Plan custom solution building for risky dataTest quality of pr...
Resolved! Logic to force purge all field values OnCreate
Hi Team, A recurring issue in our environment is something will have the Case [sn_customerservice_case] table filtered to 'assigned_to' IS "[X]" or 'Account'//'Company' IS "[Y]" , and then they will click the [NEW] UI action button on the Case table ...
Resolved! How Can we show outage information on customer service portal like we see in service portal?
When we create an outage, we can see outage details in current status widget on serviceportal. Same way, i want to display the outage information on customer service portal for the customers to communicate the outages to customers. Also, i need to di...
Why the link was not redirect to correct portal url ?
Hi All,Actually we have ootb case notification ,in the notification in body we have one link that redirects to that particular case in the CSM portal , but when i click that link it redirects to me different URL page like below Notification body like...
Resolved! what to choose like CSM, Service portal, Virtual agent any other in demand products.
Hi,I have completed ServiceNow ITSM , can somebody please help me out what other products I can choose like CSM, Service portal, Virtual agent any other in demand products.
HOW TO COMPLETE DELEGATION OF APPROVALS THROUGH FLOW DESIGNER
HI ALL We get log of RITMs every week for delegation of approvals to be added for employees who are going on vacations / holidays etc and we have to manually go in into user profile and add delegates for mentioned dates I am looking to find a way us...
PDI Predictive Intelligence - Classification (Configuration or Network Error)
Hi All I am trying to create a new "Classification Solution" in my ServiceNow PDI under predictive Intelligence. I was able to configure all the paramters based on a custom Table. But When I hit "Train" for the Solution, it is erroring out stating "C...
Can g_aw.closeRecord() reliably be used in other workspaces?
We currently use g_aw.closeRecord() in CSM Configurable Workspace to close the sub tab of a case. This function works most of the time but recently we have noticed that this functionality isn't working in CSM Configurable workspace when a new case ge...
Workspace: Activity Post Types not stored in user preferences?
Workspace: Activity Post Types not stored in user preferences?We have a requirement to make default selection of below values in workspace. We see these are not stored in user preference and it is storing in the table Sys Activity Suplimentals [sys_...
CSM :Based on selection of category , Sub category should populate in blsp portal for record produce
HI All, I have a requirement that , In record producer I have created 2 custom variables1)What's not working2)We need little more information about issue In first variable , created few of the categories So now based on that categories in second va...
Map the resolution codes of case with the resolution codes of the associated Incident,
The requirement is to map the resolution codes of a case when it's state is resolved with the associated incident of that case. My Approach: Flow Designer The below are the mappings: Case Resolution codeIncident Resolution CodeIssue ResolvedSolved Re...