Hello,I want that additional comment should auto create on incident when anyone reply on the email of additional comment or mentioned mail . But the requirement is that it should only create the addition comments of the user that are already exists i...
Hi, In our PROD instance, we observe that PPM Standard is listed under the Available tab with the status 'uninstalled.' This indicates that the plugin is included in the license agreement and is ready for installation. We would like to confirm whethe...
I was looking for some article that could help me, but I didn't find anyone about this situation. Is there a way to hide a specific row from MRVS based on some condition? As example:To hide the second row based on the value from the 'Item' and 'Exam...
Since our instance automatically updated to Vancouver, users with the role 'sn_customerservice.customer_admin' are no longer able to see all cases raised by others from their company.
Hello community!I have created 2 interactive filters for Customers and Dates, now I need to create a new one for the SLA Contracts we have, but when I select the filter and add the reference table and the reference of the interactive filter, the info...
We are trying to leverage the out of the box attachment APIs ("Attachment API" or "CSM Attachment API") to post attachment files to Knowledge Articles. Some details about our setup:Knowledge versioning is turned ONACLs are blocking changes to Knowle...
Hello Everyone, Version: UtahI have configured Personas and Transform as per below documentation: I have 2 users Abel (Persona: Customer Admin) and Sbuser (Persona: Customer).Remote Record Producer: Access Request (Persona: Customer) Abel can view b...
There is a pop up alert on the Propose Solution UI action that shows the following. Note, I may have altered the OOB messaging. I don't recall if we used the OOB message or not. I am just not sure what is generating the popup. UI Action code ...
Hi All, We have requirement, where we need to add the State and Stage columns in the list, when clicked on "My Requests" in the CSM Portal. Below is the screenshot. Can any only help on this, I tried by adding the fields for My request from Page edit...
I am running PDI on Vancouver release. I installed com.snc.csm_proxy_contacts plugin and after its installation, the new application manager has stopped working, whereas the classic application manager is working fine.In the new application manager, ...
How to send email to all Group member in CC. in email Notification .Please tell the Email script for that . Please suggest .
need to filter out the duplicate records for incident _SLA report.when we reopen the ticket new SLA will be trigger for the same incident and we are getting duplicate records. could you please let me know how to set the conditions
I am not getting load demo data check box while installing a plugin ? i did cross check with another PDI too facing same issue over there. Can i get why its happening so is there any possibilities to get demo data after installing plugin??
Hello, We have been working on a complete revamp of our company production instance. This is from a complete Service Portal makeover, new flows, fulfiller form layouts, assignment rules, UI policies, etc. We have been creating update sets over the...
I'm hoping you experienced CSM implementers can help me (as a newbie) think through a design for my situation.Our organization is tasked with setting up a case management system (focused on safety i.e. hazards/accidents) for multiple independent orga...
