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09-19-2023 12:23 AM
Hi guys.
When searching in CSM, similar words are searched.
Is there a way to associate certain words so that when one word is searched, the other word does not appear in the search results?
Thank you.
Solved! Go to Solution.
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09-19-2023 07:46 AM - edited 09-19-2023 07:49 AM
Hi!
It seems like you are looking for this: Create synonym dictionaries (servicenow.com)
Synonym dictionaries allows you specifically to expand text searches with additional search keywords.
If you are already using AI Search that article is interesting as well: AI Search Synonyms - ServiceNow Community
I hope this helps!
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09-19-2023 07:46 AM - edited 09-19-2023 07:49 AM
Hi!
It seems like you are looking for this: Create synonym dictionaries (servicenow.com)
Synonym dictionaries allows you specifically to expand text searches with additional search keywords.
If you are already using AI Search that article is interesting as well: AI Search Synonyms - ServiceNow Community
I hope this helps!
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09-19-2023 08:14 AM
Hi @shibasou
While you are reviewing your search configs, I recommend using the guided setup to look at your search configuration holistically.
Using guided setup to implement AI Search
Guided setup provides a sequence of tasks that help you configure AI Search on your ServiceNow instance. To open AI Search guided setup, navigate to All > AI Search > Guided Setup.
For more information about using the guided setup interface, see Using guided setup.
Regards
Shahid
