CSM Essentials Zurich -

[david_dsouz]

Is the on demand course for Customer Service Management (CSM) Essentials (Zurich) , purely based on the ebook and there are no learning videos or materials like for Xanadu ?

[Vishal Jaswal]

Hello @david_dsouz 

In ServiceNow university - No. You may have already seen this is the only CSM Essentials Zurich available is: https://learning.servicenow.com/lxp/en/customer-service-management/customer-service-management-essen... 

[david_dsouz]

Sorry, are you saying there are no modules under it as I can only see the headers - and as soon as you click them it says completed. I am presuming because there is a explicit part that says open your ebook, the course has to be done on as per the ebook rather than the module and the ebook  (xanadu, yokohama etc)

[david_dsouz]

this is the xanadu screenshot - 

 you can clearly see a difference - Has Servicenow University decided that it is better to just refer to the ebook only ?

[Tanushree Maiti]

Hi @david_dsouz 

Customer Service Management (CSM) Essentials (Zurich)  is not purely based on an ebook. Within the onDemand course, You will request for a  dedicated ServiceNow Lab instance to practice configuration and administration.