CSM/FSM configurable workspace
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‎07-04-2024 07:45 AM
I'm attempting to adjust the form layout in the workspace view of configurable workspace, but the changes I make are also affecting the agent workspace case form. Is there an alternative method to modify the case form in the configurable workspace?
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‎07-04-2024 08:35 AM
Hi @chandana karnat ,
What you want to modify in the case form? what you want not to change in workspace view?
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‎07-04-2024 09:57 AM
Hi @chandana karnat In order to setup Configurable Workspace form layout, you need to configure Workspace view.
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‎07-05-2024 01:02 AM
Hai @Sid_Takali I tried to rearrange fields in workspace view, but those changes are reflecting in agent workspace as well. But I need those changes only in configurable workspace. Any other way to do form layout changes for case form in configurable workspace.
