CSM/FSM configurable workspace

[chandana karnat]

I'm attempting to adjust the form layout in the workspace view of configurable workspace, but the changes I make are also affecting the agent workspace case form. Is there an alternative method to modify the case form in the configurable workspace?

[Community Alums]

Hi @chandana karnat ,

What you want to modify in the case form? what you want not to change in workspace view?

[Sid_Takali]

Hi @chandana karnat In order to setup Configurable Workspace form layout, you need to configure Workspace view. 

[chandana karnat]

Hai @Sid_Takali I tried to rearrange fields in workspace view, but those changes are reflecting in agent workspace as well. But I need those changes only in configurable workspace. Any other way to do form layout changes for case form in configurable workspace.