CSM/Households Module

Barthelemy Ntor · ‎02-20-2025

Hi everyone,

I've got this issue where Households module not showing on my application navigator PDI.
I went through "csm_household.config" to check ACL settings, all seem correct, yet I can't have it.

Anyone to

Voona Rohila · ‎02-21-2025

Try searching with just name? Is ' CSM Household' plugin installed?

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

View solution in original post

Voona Rohila · ‎02-20-2025

Hi @Barthelemy Ntor

Did you check if module is active, also verify module and application roles?

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Barthelemy Ntor · ‎02-21-2025

Unfortunately, I can't find it.

Voona Rohila · ‎02-21-2025

Try searching with just name? Is ' CSM Household' plugin installed?

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Barthelemy Ntor · ‎02-21-2025

Thank you, I was missing "Healthcare and Life Sciences Service Management Core " plugin in my instance.
All in order.