CSM login and MFA: enforce MFA for Contacts [customer_contact]

maronis
Mega Guru

Hi,

 

currently on the CSM portal, Contacts [customer_contact] can log in without MFA. I would like to enforce MFA for them.

I updated up the OOTB Role based multi-factor authentication [multi_factor_criteria] (d427668b73003300fdbd04fbc4f6a7b6) by adding the snc_external, sn_esm_user roles but Contacts can still log in without MFA. I do not understand what configuration is missing/wrong.

 

maronis_0-1743769001471.png

 

Note:

- Internal users [sys_user] can log in with SSO. They do not need MFA.

- External users [sys_user] such as External consultants log in with MFA.

- if External users try to log in on the CSM portal, they are redirected to MFA successfully.

 

Best regards,

 

Maron

 

 

5 REPLIES 5

Hi Randheer,

 

I also set it up that to no avail before, does not solve the issue.

maronis_0-1743780247082.png

 

maronis_1-1743780264898.png

Best regards,

 

Maronis