Hi all, I'm posting this as I'm at a bit of a loss and I'm surely missing something that is likely pretty straight forward so any help at all will be hugely appreciated. I'm configuring Agent Workspace and want to manage Incident Tasks through there ...
Hi All, I am on Version: New York I have been trying to configure the workspace on ServiceNow and I have come to a blocker where i am unable to edit the form in form design. All the fields are grayed out and when i drag fields into the form it goes p...
Hello! I have a record producer in Service Portal that creates cases. The end user is able to create the case successfully but when clicks submit, it redirects to page called ticket and doesn't show the case information. It also shows the user as Gue...
Hi, I am using below schedule job to close resolved cases in 3 business days, Now I want to send email to users with number of days left for closure of resolved case incase there is not response. for example, if case is resolved on friday, schedule j...
I am going to write a script including the Post button in the forms of the case now.(For prevention of mistransmission, I want to prepare for a function as below.A function to post comment on if a user pushes OK with popup displayed by a screen after...
Hi, Quick question, can we add multiple encoded query on GlideRecord? is there any issue? like performance or any? gr.addEncodedQuery(enQuery);if (!gs.nil(additionalQuery)) {gr.addEncodedQuery(additionalQuery);}
We have this requirement where we are to restrict records based on the group a user is a member of. Say we have Group A, Group B, and Group C. We want Group A to full access to records. Group B and Group C should only be accessing records assigned to...
In the case form, security check box should be mandatory before submitting.But i am able to submit without clicking on checkbox .Its not highlighting the mandatory field. I have given UI policy still not working.It should be mandatory and visible on...
Hi, I want to click below checkbox before submitting the case form Using ATF test step.How to do.
Hi, Anyone can suggest how to create demo instance for Customer Service Management I would like to explore the Customer Service Management. On Service Now Developer site, created an instance. The instance created for IT Service Management and there i...
Hi all, I am new To CSM and trying to understand Customer and Partner. What is the difference between Partner account and the Partner in the account relationship?
i am trying to configure the agent workspace for CSM but i cannot see the agent inbox. The only way i can see the agent inbox is if the user has the admin role, i have reviewed the documentation but i cannot see which is the role requiered. This is i...
I'm creating a notification on the sn_customerservice_task table that triggers when a task on a case is assigned to a particular set of individuals. In the notification, I want a clickable reference to the task number, but also a clickable link to th...
When I am checking CSM portal in ServiceNow Docs, The Customer Service Portal header includes the Notification link. But When I installed the plugin for customer service portal and logged in I am not able to see Notifications link. Note: I logged...
Hi The Wiki pages indicate that customers can submit a self registration request thorough the portal with or without the registration code. On our implementation of the CSM Portal this appears to be mandatory. I have seen that the field if manadatory...
