User role
Please advise the purpose of actsub_user role. Does every servicenow user requires it? Thanks Krishna
Forum Posts
Resolved! Service Portal - Embedding fonts available without login in
When embedding fonts in Service Portals, I see a common approach is to either link to an external source, such as Google Fonts. But if the font isn't available on Google Fonts, one can use attachments and link it to the sys_id of that attachment. @f...
source_table in sysapproval_approver table pointed automatically to sc_task table ??
Hello Community I have a finance request that need an approval when record is submitted. so when I generate the approval group record in [sysapproval_group] the approvers automatically generated but the issue is that the source_table field in [sysap...
Resolved! Understand UI action conditions.
Hi Team, Can someone please help me to understand the below conditions of UI action. current.canCreate() && !RP.getListControl().isOmitNewButton() && RP.isRelatedList() && !RP.isManyToMany() Regards, Alok sahu
Parsing complex JSON in script
Hi, I have to read a complex JSON dynamically in my code which is a script being used in Virtual Agent. The JSON looks something like below: { "name": "Shreyoshi", "description": "My Name", "family": [ { "id": "1", "relationship": "Father", }, { "id"...
Resolved! HTML editor default font and size
Hello!How to change the default font and size in the HTML editor for new KB article? It is always Verdana - 8pt and I would like it by default Arial - 12pt Thanks
Resolved! Where Customer Data stored in CSM?
I have an interview questions on CSM. I answered sys_user table but i have a doubt on this. Please help me on this question Thanks
Hi, When a change request is rejected it should go to NEW state but in my case if the change is rejected it goes to AUTHORIZE state
Hi, When a change request is rejected it should go to "NEW" state but in my case if the change is rejected it goes to "AUTHORIZE" state Could you please let me know how can i fix this thanks siddharth
How to convert case to incident?
Hi Team, Could you please provide the solution for below quetion. Q) How to convert case to incident and case to change ? Could you Please provide me the solution for the above question step by step. Thanks in advance. Regards, Krish M.
Resolved! How to read key-value as a map or pair from a JSON
Hi, I have a JSON stored in a column of a table . I want to read it in script task of Virtual Agent Topic. I am doing the below but unable to get the keys or value, can anyone help with this please? var obj = new global.JSON().encode(reqTemp); //req...
How the Unsubscribe will work in notification emails
Hello, I am getting SLA breached notifications so i want to unsubscribe for that notification, if i did that only that notification will not trigger all notifications will not trigger? How i can can re-enable after some time in service now?
Resolved! Disable article rating at knowledge base level
Hi Team, Is it possible to disable the knowledge article on knowledge base level. Thank you, Akhil.
Resolved! Need help on CSM internal employee cases
Hi, We are in Orlando version. I am a beginner in CSM module. As per my understanding CSM is basically deisgned for customer which are external employees. Now we have a scenario where Customer contact via phone Manager of the Account or Product, w...
Resolved! how to send notification when sla time elapsed
Hi all, I am new to SLA and I have a requirement set SLA of 2 days for a case to get resolved or else notification sent to managers of agent and to customers. I have already created a SLA and with start stop and pause conditions. How to notify now? ...
Resolved! Inactivate Customer Account from CSM
We have a requirement to remove a Customer Account from CSM. What is the best practice and if we have an automated script in SN to do so ? e. g we have to manually Inactivate Customer Accounts and Contacts associated, retire assets etc... Any help i...
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